Job Description
Skills:
Call Center Development, Customer Service, Customer Relationship Management (CRM), BPO, tele callers,
We are looking enthusiastic & passionate individuals to work with leading International diamond company.
Designation: Call Coordinator (Male)
Job Location: Ashwani Kumar Road, Surat
Qualifications: 12th Pass/Graduation
Job Descriptions
Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.
Record & Maintain all Customer Support Issues Accurately on CRM.
AllocateCommunicate Support Calls to Field Team & Track them.
Inter Dept. coordination for Spares/AMC issues or other Queries.
Track, Report & Maintain the Status of Support Calls/Spares.
Maintain Consistent Communication with Field Team.
Escalate Critical Issues to higher Authorities
Assist the Support Manager/ Dept. heads Reports/records.
Work as per the Guidelines /SOPs Set by Company
Required Skills
Basic Computer knowledge is must.
For Male : Candidate should be ready with all shift , Management will decide as per staff rotation and communicate to candidates in prior. ( Morning, Afternoon and night-6AM TO 2PM, 02PM TO 10PM, 10PM TO 6AM )
Good Communication Skills With Command On English Language.
Experience: Min 1 years in Back Office, Customer Service (FRESHERS with decent and potential candidature can be considerable)
CTC Range: Rs, 10,000 to Rs, 15,000 per month (Depend on interview performance and experience, NEGOTIABLE for right candidate)
