Search by job, company or skills

Jio

Call Co-Ordinator

Jio
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Navi Mumbai, Mumbai, India
Login to check your skill match score

Job Description

Job Accountabilities

  • Call Management - Log all calls and requests into the ticketing system, ensuring accurate and complete information.
  • Sharing the Ticket ID with the user
  • Answer and manage incoming calls related to IT issues or service requests.
  • Provide process related assistance and basic troubleshooting guidance to end-users over the phone
  • Monitor the progress of open tickets and follow up with technicians to ensure timely resolution
  • Keep end-users informed about the status of their requests
  • Working in Shifts for 24X7 support

Skills Required (Knowledge And Skills)

  • Good Communications,
  • Clear and Pleasant Voice
  • Empathy
  • Active Listening
  • ITIL knowledge

Key Attributes (Experience And Qualifications)

Graduate/ Diploma

Experience 0 to 2 yrs

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

Active Listening
Communications

Login to check your skill match score

Login

Date Posted: 14/06/2024

Job ID: 81694743

Report Job

About Company

Jio
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Call Co Ordinator

JioCompany Name Confidential

Sales Co ordinator

THINKERSSPOT IT SOLUTIONSCompany Name Confidential
Last Updated: 25-10-2024 00:52:35 PM
Home Jobs in Navi Mumbai Call Co-Ordinator
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs