Company Description
Construction Helpline is a leader in providing training solutions for the construction industry. With over ten years of experience, we offer a range of funded and non-funded training programs, including NVQ programs and CITB courses. Our courses are designed to help site workers adapt to evolving construction practices and prioritize safety. By integrating cutting-edge technologies like AI algorithms and virtual reality, we empower workers to effectively mitigate risks and enhance their skills.
Role Description
This is a full-time on-site role as a Call Center Operations Manager located in Noida. As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center. This includes managing and coaching the call center team, monitoring customer satisfaction, ensuring efficient operations, and analyzing data to identify areas for improvement. You will also be responsible for workforce management and ensuring high-quality customer service.
Qualifications
- Contact Center Management and Operations Management skills
- Experience in ensuring customer satisfaction
- Analytical skills for data analysis and identifying areas for improvement
- Workforce Management skills
- Excellent communication and leadership skills
- Ability to multitask and prioritize effectively
- Experience in the construction industry is a plus
- Bachelor's degree in a relevant field is preferred
