Call Center Manager

Job Description - Call Center Manager

This Organization is a Political consulting firm that helps its clients to solve most pressing political and

administrative problems using technology & data. We specialize in leveraging cutting-edge technology

and advanced data sciences to create scalable solutions to complex problems. The Organization, we work in the

fields of Operational Excellence, Project Management, Policy Research, Campaigns & Communications

and Strategy, offering a universe of solutions to our clients which includes governmental agencies,

political parties and few of India's biggest and emerging unicorns.

Position: As the Call Center Manager, you will lead on-ground teams responsible for handling /

ensuring smooth operations across an entire state, and interact with respective client side

stakeholders. You will be responsible for end-to-end execution of all modules including ground

operations, data collation, gathering on-ground intelligence, branding & communication.

Responsibilities:

Proven experience in handling a call center & large scale cause campaign would be a plus.

Must be familiar with data management systems.

2-3 years of experience as a campaign manager or relevant field

Great understanding of social media, online communication channels and smart in Adv. Excel.

Join us if you are: Detail and process oriented. Capable of executing tasks impeccably without active

guidance. Prepared to shift base / city to nail on-ground execution. Emotionally mature.

Desired Profile

2+ years relevant experience in a hardcore execution focused role e.g. ground operations /

sales at a big e-commerce / hospitality startup, assignments with premier fellowships like TFI

etc.

Experience in managing multiple stakeholders and / or accounts in a large scale startup is a plus

Should have strong Analytical Skills and intermediate level capability to use MS Excel

Bonus points for strong grasp on political landscape in India