Manager Call Center Location: Gurgaon, Haryana (Head Office)
Job Type: Full-Time
Note:- Life Insurance Outbound Sales Experience is must!
Job Summary: We are seeking an experienced and dynamic Manager Call Center to lead our team of telesales calling agents. The ideal candidate will possess a strong background in call center management, a proven track record of achieving sales targets, and the ability to set up and optimize call center operations. The Manager Call Center will be responsible for driving performance, managing IVR/Dialler systems, and ensuring efficient reporting and performance monitoring. This role requires occasional travel as needed
.
Key Responsibilitie
- s:Team Management: Lead, coach, and motivate a team of telesales calling agents to achieve and exceed sales target
- s.Performance Optimization: Develop and implement strategies to enhance team performance and productivit
- y.Sales Target Achievement: Monitor and drive the achievement of sales targets through effective team management and performance optimizatio
- n.IVR/Dialler Systems Management: Oversee the implementation and optimization of IVR/Dialer systems to ensure efficient call handling and customer interactio
- n.Call Center Setup: Plan, establish, and manage the setup of new call center operations from scratch, including infrastructure, processes, and staffin
- g.Reporting and Monitoring: Develop and maintain reporting mechanisms to track performance metrics, analyse data, and provide insights for continuous improvemen
- t.Travel Requirements: Travel as required to oversee call center operations, attend meetings, and support various business need
- s.Experience: Proven experience in managing a telesales team within a call center environmen
- t.Sales Expertise: Strong knowledge of sales processes and the ability to drive and achieve sales target
- s.Technical Knowledge: Proficient in using and managing IVR/Dialer system
- s.
Leadership: Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving goa
- ls.
Communication: Effective communication and interpersonal skills, with the ability to interact with team members, senior management, and clie
- nts.
Educational & Experience Requirements: Bachelor's degree in Business Administration, Management, or a related field. A master's degree is a plus. Minimum 4+ years of experience in call center operations with team handling experi
ence.
What we lo
ok forHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, youll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organiz
ation.
What working at Aviva
offers We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. We also off
- er you:Support, coaching and feedback from some of the most engaging colleagues
- aroundOpportunities to develop new skills and progress your
- careerThe freedom and flexibility to handle your role in a way thats right
for you
W
- hy AvivaDynamic and collaborative team in a supportive and innovative work envi
- ronment.Opportunities for professional growth and deve
- lopment.Competitive compensation and benefits
- package.Be a part of shaping the future of insurance i
- n India.
About us: - https://en.wikipedia.org/w - iki/AvivaAviva Fortune 500 Company:- https://fortune.com/company/aviva/g
- lobal500/Website: - https://www.avivai
- ndia.com/HR Spoc LinkedIn: - https://www.linkedin.com/in/aryan-raj-
- 76247175/Shift:- General- Five days
- working!Head office, Interview & F2F_Interview location: - Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Harya
na 122002