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Aviva India

Call Center Manager

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Job Description

Manager Call Center Location: Gurgaon, Haryana (Head Office)

Job Type: Full-Time

Note:- Life Insurance Outbound Sales Experience is must!


Job Summary:
We are seeking an experienced and dynamic Manager Call Center to lead our team of telesales calling agents. The ideal candidate will possess a strong background in call center management, a proven track record of achieving sales targets, and the ability to set up and optimize call center operations. The Manager Call Center will be responsible for driving performance, managing IVR/Dialler systems, and ensuring efficient reporting and performance monitoring. This role requires occasional travel as needed

.
Key Responsibilitie

  • s:Team Management: Lead, coach, and motivate a team of telesales calling agents to achieve and exceed sales target
  • s.Performance Optimization: Develop and implement strategies to enhance team performance and productivit
  • y.Sales Target Achievement: Monitor and drive the achievement of sales targets through effective team management and performance optimizatio
  • n.IVR/Dialler Systems Management: Oversee the implementation and optimization of IVR/Dialer systems to ensure efficient call handling and customer interactio
  • n.Call Center Setup: Plan, establish, and manage the setup of new call center operations from scratch, including infrastructure, processes, and staffin
  • g.Reporting and Monitoring: Develop and maintain reporting mechanisms to track performance metrics, analyse data, and provide insights for continuous improvemen
  • t.Travel Requirements: Travel as required to oversee call center operations, attend meetings, and support various business need
  • s.Experience: Proven experience in managing a telesales team within a call center environmen
  • t.Sales Expertise: Strong knowledge of sales processes and the ability to drive and achieve sales target
  • s.Technical Knowledge: Proficient in using and managing IVR/Dialer system

  • s.
    Leadership: Excellent leadership and team management skills, with the ability to motivate and guide a team towards achieving goa

  • ls.
    Communication: Effective communication and interpersonal skills, with the ability to interact with team members, senior management, and clie

  • nts.
    Educational & Experience Requirements: Bachelor's degree in Business Administration, Management, or a related field. A master's degree is a plus. Minimum 4+ years of experience in call center operations with team handling experi

ence.
What we lo

ok forHighly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, youll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organiz

ation.
What working at Aviva

offers We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. We also off

  • er you:Support, coaching and feedback from some of the most engaging colleagues
  • aroundOpportunities to develop new skills and progress your
  • careerThe freedom and flexibility to handle your role in a way thats right

for you
W

  • hy AvivaDynamic and collaborative team in a supportive and innovative work envi
  • ronment.Opportunities for professional growth and deve
  • lopment.Competitive compensation and benefits
  • package.Be a part of shaping the future of insurance i

  • n India.
    Ab
    out us: - https://en.wikipedia.org/w
  • iki/AvivaAviva Fortune 500 Company:- https://fortune.com/company/aviva/g
  • lobal500/Website: - https://www.avivai
  • ndia.com/HR Spoc LinkedIn: - https://www.linkedin.com/in/aryan-raj-
  • 76247175/Shift:- General- Five days
  • working!Head office, Interview & F2F_Interview location: - Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Harya

na 122002

More Info

Industry:Insurance

Job Type:Permanent Job

Date Posted: 08/10/2024

Job ID: 95405641

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