Call Center Executive

Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.

Identify the problem in depth and follow up to ensure that appropriate actions were taken We are currently looking for profile's of Executive - Operations for our Jaipur office. I'd like to tell you a little more about this position - entailed is the job description of the profile:

• Support & provide customer service via chats/Calls
  

• Handling customer queries.
  

• Complete responsibility of managing and maintaining the Clients.
  

• Meeting the expectations of the customers and other duties as assigned.
  

• Build relationships with the given client accounts to get repeat business.
  

• Should be able to answer servicing questions.
  

• Provide prompt solutions for the queries and should execute them .
  

• Be polite in calls and maintain the quality in every call they handle for the entire day.
  

• Handling Operations part as wellon customers requests.
  
  Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
  
  Refer unresolved customer grievances or special requests to designated authority for further investigation.
  
  Addition of new Clients and retention of existing clients.
  
  Make reports on Excel, work on portals, Google sheets.
  
  Take orders and make Invoice of finalized ones.
  
  are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers
  
  How will you make an impact in this role
  
  Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  
  Build meaningful relationship through consultative questioning to ensure added value for the customer
  
  Enhance our customers experience by finding opportunities to offer products based on our Cardmembers needs
  
  Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  
  Meet and exceed quality goals, compliance regulations and productivity targets
  
  Document necessary information
  
  Re-prioritize to adapt to the ever-changing environment
  

  Skills and Qualifications:

  
  Undergraduate/Graduate/Postgraduate
  
  Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
  
  Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.work from home,fresher,data entry,office assistant,freshers job vacancy,data entry work from home,accountant,part time,data entry operator,back office,bpo,call center fresher,work from home part time,call center work from home,call centre,software developer fresher,computer operator
  
  
  
  Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  
  Strong written and verbal communication.
  
  Analytical mind & attention to detail.
  
  Knowledge of Amex card product would be preferred.
  
  Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job,back office,12 pass
  
  Job Type: Full-time
  
  Pay: 9,277.38 - 15,000.00 per month
  
  Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)

tele sales: 1 year (Preferred)

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person