Key Responsibilities: Handle inbound and outbound calls professionally and efficiently.- Address customer inquiries, provide information about products or services, and resolve issues or complaints.
Maintain a positive and empathetic attitude towards customers at all times.
Identify and assess customers needs to achieve satisfaction.- Troubleshoot and resolve customer problems or complaints, escalating issues to supervisors if necessary.
Follow up with customers to ensure their issues are resolved and provide additional support if needed.
Accurately input and update customer information into the company's CRM system.- Document call details, including customer interactions, complaints, and resolutions.
Maintain accurate records of calls, transactions, and feedback.
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.- Participate in training and development programs to enhance skills and improve performance.
Team Collaboration:- Collaborate with team members and supervisors to improve processes and customer service delivery.
Share insights and feedback to help improve the overall customer experience.
Education:
- High school diploma or equivalent required. Associate's degree or higher education preferred.
Job Type: Full-time
Pay: 20,- 00 - 22,000.00 per month
Schedule: - Day shift
Education:
Experience:- Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
Work Location: In person
+91 6353076225
