Calabrio Analyst

Hi,

We are hiring

Company MNC

Profile -Calabrio Analyst

Salary Upto 10 LPA

Experience required 4 to 9 Yrs

Location Pune

Plesae share Cv on [Confidential Information] (Please mention subject - Calabrio Analyst, Pune)

Job Summary

The Calabrio Analyst drives action within the Quality Management program. The role must have the ability analyze insights supplied by the quality team and multiple other sources to understand the operational impact of in-process defects found utilizing Calabrio. The role is responsible for working with the quality team on identifying and driving improvements and proactive remediation when quality standards are not met. The role serves as a subject matter expert on Calabrio and is the go-to person for actions and questions regarding speech analytics, word/phrase library maintenance, dashboard creation, illogical report creation, report building, predictive analytics, and generating scorecards.

Responsibilities:

• Work with business unit stakeholders and leaders to implement quality monitoring using Calabrio and testing plans.
• Develop and manage quality specific metrics for performance and improvement on several teams.
• Take analytical insights and drive change to solidify underperforming processes with improvement and technology.
• Partner with quality resources to understand data trends.
• Continuously evaluate critical failure points within a process to de-risk people, process & technology related risks.
• Analyze data findings and trends making recommendations to teams on areas for improvement including sharing best practices.
• Track changes to assess the impact of the change by monitoring audit results. Seek out additional new best practices for continuous improvement.
• Utilize reporting (metrics, business drivers, benchmarking, etc.) to find additional improvements for the business. Compare processes among multiple clients and document best practices & deviation to standards to drive process harmonization.
• Show a high level of initiative and problem-solving skills utilizing data.

Please share cv with below details

Total Exp

Current CTC

Expected CTC

Regards,

Neha Khandelwal

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