Reporting to: Area Manager
Reportees: Asst Caf Manager, RMTs, OTs, Team Members.
Kra
- Translating companys objectives in the region
- Ensure store compliance with companys operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area
Knowledge, Skills & Abilities
Excellent communication & influencing skill
Result oriented
Financial awareness & understanding of P&L
Ability to strategize & analyze reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills
Qualifications
Exposure:
Preferable BHM graduates
2 - 6 years of experience in handling multiple F&B units
Retail or related industry exposure
Financial
Duties & Responsibilities:
Supervise an individual outlet.
Maximize Caf sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the caf.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management
Retention of manpower.
Motivating the team to ensure the sales target in met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process Indicators
Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
Efficient utilization of the manpower by means of effective charting out the duty rooster.
Integrity, cost controllable & Waste Management.
Ensuring 90% score in the Management Visit Report.
Customer Orientation
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring the MAST & SOPs is followed by the team in the caf to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Management Visit Report.
