Overview
The Cabin Crew play a critical role in ensuring the safety and comfort of passengers during flights. They are the frontline representatives of the airline, responsible for delivering exceptional customer service and maintaining a secure cabin environment. Cabin Crew members contribute significantly to the overall passenger experience and directly impact the airline's reputation.
Key Responsibilities
- Ensure the safety and security of passengers on board
- Provide excellent customer service to passengers
- Assist passengers during boarding and disembarkation
- Conduct pre-flight checks and safety demonstrations
- Manage in-flight catering and amenities
- Respond to medical emergencies and incidents
- Collaborate with the flight crew and ground staff
- Adhere to aviation regulations and company policies
- Maintain a clean and orderly cabin environment
- Handle passenger inquiries and complaints
- Contribute to the overall on-time performance of flights
- Participate in regular training and development programs
- Contribute to the promotion of airline products and services
- Conduct security checks and screenings as required
- Participate in emergency evacuation procedures
Required Qualifications
- High School Diploma or equivalent
- Valid Cabin Crew certification
- Prior experience in customer service or hospitality
- Ability to swim and pass a water survival assessment
- Excellent communication and interpersonal skills
- Proficiency in multiple languages is an advantage
- Physical fitness and the ability to lift and carry weight
- Ability to remain calm under pressure and in emergency situations
- Understanding of aviation safety and emergency procedures
- Flexibility to work irregular hours, weekends, and public holidays
- Cultural sensitivity and awareness
- Clear criminal record and the ability to pass security background checks
- Medical fitness and the ability to obtain necessary medical clearances
- Knowledge of first aid and CPR is preferred
- Professional appearance and grooming standards
Skills: customer service,team collaboration,cultural sensitivity
