- Execute processes in compliance with established SOPs and guidelines
- Performs a wide variety of administrative/Operational duties for assigned team(s) & function(s) globally
- Responsible for gathering and summarizing enabling data to execute assigned tasks
- Responsible for providing administrative support on activities related to a customer order; from receipt through closure including procurement of goods & services from specified suppliers that are moderate to high in complexity under minimal supervision and in accordance with all relevant policies & procedures Work with required regional & domestic stakeholders to ensure compliance & smooth processing of the activities/processes assigned
- Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meets commitments and deadlines
- Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information
- Present availability on parts if relevant / when requested, working in collaboration with Planning Team through business system interface
- Maintain the project / contract / proposals / quotation status in Business systems throughout its lifecycle including creation, material / service supply requests, receipts, invoicing, completion, and closure
- Extract data (from business systems, SAP / IFS / others) & publish necessary reports required by the various regional stakeholders as per the established cadence & guidelines
- Contribute to Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required
- Use the various official tools available like conference calls & emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis
- Coordinate with multiple teams across organization for required updates, timely material delivery/availability, receipts, invoicing, completion, and closure of project / contracts
Leadership
1. Act as a Point of Contact for acknowledging & addressing internal customers queries related to tasks assigned
2. Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity.
3. Enthusiastic to work & adapt in a dynamic, fast paced, and challenging environment.
4. Able to manage difficult situations in a professional and commercial manner
5. Self-motivated, flexible and someone who holds self-accountable for completing own tasks/responsibilities, but also contributes to others Efforts , as required
6. Work closely with stakeholders for the optimization of processes, identify process improvement opportunities and areas for continuous improvement.
Interpersonal
1. Ability to effectively interface with internal and external stakeholders (in varying roles and departments); provide succinct information on time & as requested.
2. Strong passion for delivering excellent customer experience.
3. Excellent communicator at all levels (Written & Verbal) with strong ability to clearly articulate & convey the understanding to peers & customers.
Education & Experience:
1. Bachelor s Degree in Science/ Commerce/ Business Administration or equivalent.
2. Minimum of 3-5 years of relevant experience in Business Operations.
3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations.
4. Willing to work in flexible business shifts / global time zones including NA/LA time zone to drive business stakeholder connect.
5. Prior experience of working in business operations with hands-on experience of SAP Contract creation / Order entry, supply request/, Shopping Carts, Proposals, material tracking, shipping / receiving functions as required would be preferred.
6. Prior knowledge on commercial aspects of contracts / Projects / Proposals / Quotations / Procurement are a plus
7. Exposure around audits and services contracts is a plus
8. Lean Six Sigma certifications are a plus
