As a Gong Specialist , youll play a pivotal role in empowering our global teams to maximize their use of the Gong platform. In this dynamic position, youll partner closely with Business Leads, Product Managers, and CRM Support to drive impactful AI insights that fuel our revenue growth. If youre passionate about leveraging cutting-edge technology to transform sales strategies and thrive in a collaborative environment, this is your opportunity to make a significant impact and elevate our team s success. Join us and be at the forefront of innovation with Gong!
Shift Timing - 9:00 PM - 6:00 AM
Hybrid Work Model: Work from Office Twice a week
About the Role:
In this opportunity as a Business System Analyst - Gong, you will:
Backlog Management: Maintain and develop a backlog of user stories to continuously improve the Gong instance.
Team Support: Assist different teams in the management of the Gong instance to meet their specific needs.
System Administration: Manage and maintain Gong Company Settings, including:
Users and User Profiles
Integrations with other platforms like Microsoft Office, Teams, Salesforce, and Genesys
Trackers and Custom Vocabulary
Company Library and Streams
Dashboard Management: Create and manage deal dashboards to provide actionable insights.
Technical Troubleshooting: Troubleshoot technical issues and provide solutions to ensure minimal disruption.
Reporting: Export reports as needed and manage monthly user usage reports for the AI Adoption Dashboard.
User Support: Conduct demos for different teams, user acceptance testing (UAT) for Gong and Salesforce integration, and handle user import requests.
Training and Onboarding: Participate in team onboarding and training sessions, conduct office hours for current teams, and provide user training.
System Maintenance: Manage and maintain Gong Company Settings, including users, profiles, integrations, trackers, custom vocabulary, company library, and streams.
Dashboard Creation: Create and manage deal dashboards.
Technical Support: Troubleshoot technical issues and export reports as needed.
Reporting: Generate monthly user usage reports for the AI Adoption Dashboard.
Demos and UAT: Conduct demos for different teams, perform UAT testing for Gong, and UAT testing for Gong and Salesforce integration.
User Requests: Handle user import requests.
Training: Participate in team onboarding and training sessions, conduct office hours for current teams, and provide user training.
About You:
Overall, 4 to 6 years of experience working with CRM tool. The ideal candidate will have a blend of technical expertise and hands-on experience with Gong, as well as strong skills in system integration and user training. Specifically, you should have:
Gong Experience: Proven experience working with Gong.
Administrative Experience: Experience as a Gong Business Administrator/Technical Administrator is a plus.
Salesforce Knowledge: Experience working with Salesforce, especially with Account/Contacts/Opportunity Object, and/or Salesforce Administrator experience is a plus.
Office 365 and Teams Proficiency: Comfortable working with Office 365 and Microsoft Teams.
System Integration Skills: Good understanding of system integration and architectural principles.
Agile Methodology: Familiarity with agile methodology to manage workflows and projects efficiently.
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Whats in it For You
Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
