The Business Systems Analyst (BSA), Lead position functions as a key liaison between business units throughout ETS and the IT departments, participates in or facilitates business requirements collection and supports business cases , cost estimate and RFP (Request for Proposal) development in support of IT projects and initiatives. The BSA, Lead possesses technical knowledge of most phases of IT development analysis, analyzes business and user needs and considers the business implications of the application of technology to the current and future business environment. This role translates client business needs into system requirements that the IT project teams can understand and act on. The BSA, Lead assumes responsibility for business analysis and most project management tasks and activities. This role provides innovation in processes across multiple areas throughout ETS, engages other IT support areas and resolves issues with minimal business impact. The BSA, Lead works with both internal and external business partners to identify, analyze and implement modifications to existing systems and create new applications to meet needs across the organization.
- Lead business requirements gathering, analysis, and transition of business needs into a software production environment
- Facilitate communication between IT, business units and clients
- Act as liaison between business units and internal partners/external vendors by providing accurate and timely updates to all stakeholders and taking a proactive role in solution definition
- Assist business partners to identify and clarify their goals and IT requirements
- Conduct requirements gathering, analysis and design, risk analysis, risk mitigation, programming/construction, unit testing and transition of applications into a production environment
- Produce concisely written and detailed business requirements
- Translate business requirements to functional and technical specifications
- Analyze and develop applications to meet business process initiatives
- Define and document business process requirements through written external/internal specifications
- Define parameters and turn into concrete cost estimates, outcomes and project scope
- Communicate technical solutions across departments to both technical and non-technical staff
- Conduct regularly scheduled reviews of newly proposed and existing projects to ensure quality and accuracy is delivered to end users
- Ensure delivery of IT solution is on schedule and fully functional
- Oversee submission of change requests and production releases and weekly status reports
- Identify and implement productivity and quality control improvements
- Ensure integrated requirements management across multiple IT groups and SBUs/FCEs
- Apply industry-standard analysis and documentation techniques to assist in organizing project work
- Follow SDLC (Software Development Lifecycle) processes
- Mentor junior staff members in business and technical analysis techniques, processes and procedures
- Adhere to ethical standards and comply with the laws and regulations applicable to the job function
- A Bachelor's degree in Information Systems, Information Processing or business-related curricula, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
- Minimum 6+ years of progressively responsible experience in IT Project Management, business analysis and/or software development.
- Strong experience with software testing standards, practices, methods and tools
- Excellent planning, organization and problem identification skills
- Excellent information and data analysis skills
- Prior experience in financial applications preferred
- Demonstrated problem solving ability
- Excellent technical and business terminology to consult with clients, vendors and other internal staff
- Proven ability to work effectively on multiple projects simultaneously (balance workload)
- Ability to issue direction in a collaborative, team-based environment
