Company Description
Zenith System Solutions is an IT software and services-driven provider for telecom and financial services companies. With over 200 experts worldwide, we offer a full spectrum of custom software services, including fixed-price projects, capacity, and talent augmentation. Our focus lies in business-critical domains such as 5G, BSS/OSS, IoT, Data and AI, Cloud Digital transformations, integration, and automation. We have a global presence with on-shore, near-shore, and offshore capabilities, and deliver high-quality and results-driven services to our long-term customers.
Role Description
This is a full-time hybrid role for a Business System Analyst located in Pune. The Business System Analyst will be responsible for performing business systems analysis, conducting analytical tasks, and defining business requirements. They will also engage in systems analysis and collaborate with stakeholders to ensure efficient and effective business processes. This position allows for some remote work.
Qualifications
- Help customers Implement, configure & customize business parameter changes
- problem troubleshooting and the provide workarounds for product defects/limitations
- Answer technical queries raised by the customers
- Provide dedicated support to specific account/customer ST/UAT/Production rollout/Upgrade/Migration
- etc
- Travel to customer site for on-site support and knowledge transfer, as required
- Gain in depth functional knowledge of a module/product by handling issues across different releases
- and of varied complexity. Participate in readiness activities for the new product versions being
- released
- Work closely with other application team
- Dedicated night shift on desk support
- Provide 24X7 on call support from home or office for production critical issues
- Develop and maintain Amdocs Knowledge base
- Contribute to BPM line, share and seek knowledge
- Review new deliverables and design specifications
Other Competency/Soft-skills:
- Analytical ability: Gather, evaluate, analyze and resolve moderate to complex technical problems
- Customer facing capabilities, service oriented
- Good interpersonal skills: Explain facts, practices, and policies to external parties
- Excellent written and verbal communication skills
- Excellent problem solving skills
- Should take complete ownership of the tasks
- Multi-tasking
- Interfacing/Collaboration skills with other teams
- Ability to work collaboratively in matrix organization
- Resourceful, motivated, proactive
Technical/Functional Skills:
- Very sound knowledge of Unix/SQL (Hand-on)
- Should be able to read logs, debug and understand process flows
- Technical/business knowledge of Amdocs products such as EPC/PC/RLC/OMS would be an added
- advantage
- Experience as Analyst/Consultant, or Developer/Tester will be considered as well
