- Responsible for the execution of risk management activities within Global Customer Services in collaboration with the Risk and Compliance Business Partner (RCPE).
- Conduct end to end Issue Management in accordance with policy including identification, documentation, and remediation oversight and validation
- Perform and refresh risk assessment including risk identification, documentation, rating control evaluation
- Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and Controls
- Identify control gaps and remediate risks for all new regulatory and product changes across GCS (Global Customer Services)
- Provide guidance to First Line on the execution of Process Assurance Monitoring and analyze results for risks to the business
- Drive execution of incident, complaint, and RCP remediation
- Accountable for review and approval of Business Continuity Plans
- Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
- Assisting the business and Coordination Services team with responding to Internal and External Audit and Testing Engagements (e.g., Second Line of Defense reviews, Internal Audits, Regulatory Examinations).
- Support business needs with documentation requirements (e.g., Work Instructions).
- Review and derive insights from key risk metrics for their business area, interpreting the data. provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.).
- Provide assertions on risk exposure and articulate and present escalated risks to management.
- Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility.
What do you need to bring-
- Bachelor s degree or equivalent.
- 3-4 years of Audit, Risk, Compliance, Regulatory, banking, or similar experience;
- Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following:
- The identification, assessment, control, and response to risks;
- Execution of risk response plans, including the development, prioritization, and communication of;
- Driving adherence to risk and compliance policies and procedures;
- Monitoring key risks and identifying emerging risks; and
- Navigating within a three lines of defense model to address risk matters.
- Experience in control and/or process design.
- Track record of driving action to support business results.
