Business Process Outsourcing (BPO)

Company Overview

ProcessQ Technologies is a solutions-driven IT consulting company that specializes in core IT solution development, business application development, collaborative enterprise solutions, IT infrastructure management, HR planning & staffing, and legacy systems management. With a team of industry experts, we have built a reputation for delivering innovative and efficient solutions to our clients. With over 51-200 employees, we continue to grow and expand our services.

Job Overview

We are seeking a dynamic and result-oriented Business Process Outsourcing (BPO) professional to join our team. As a BPO, you will be responsible for managing and optimizing business processes for our clients. This includes handling customer inquiries, monitoring performance indicators, and ensuring smooth operations. The ideal candidate should have 1 to 3 years of experience in BPO operations and be familiar with the latest industry trends and technologies. This is a full-time position based in our Hyderabad office.

Qualifications and Skills

• Bachelor's degree in Business Administration, Finance, or related field
• 1 to 3 years of experience in BPO operations or a similar role
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office suite
• Familiarity with CRM software
• Exceptional attention to detail and organizational skills
• Ability to work independently and collaborate effectively in a team

Roles and Responsibilities

• Manage end-to-end business processes for clients, ensuring adherence to quality standards and SLAs
• Handle customer inquiries, resolve issues, and provide excellent customer service
• Monitor performance indicators and implement process improvements to enhance efficiency and productivity
• Collaborate with cross-functional teams to streamline processes and optimize workflow
• Generate reports and analyze data to identify trends and recommend actionable insights
• Stay updated with industry trends, best practices, and emerging technologies in BPO operations
• Adhere to company policies and procedures, including data confidentiality and security measures
• Participate in training programs and workshops to enhance skills and knowledge