Business Process Analyst

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

nWe welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

nJob Description

nRole Purpose:

nThe Business Process Analyst is part of the Optimization, Enablement and Governance. We work with our stakeholders (customers, distributor Partner, country teams and Business Process Owners) to lead process optimization and enhancement followed by Continuous Improvement and potential Automation. We manage stakeholder and customer experience on every interaction and reduce transactional efforts by efficient processes which help to expedite issue resolution and enhance ease of doing business with us.

nAnalyse, plans and implements process improvement needs. Evaluate and model existing processes. Organise, leads and facilitate projects. Identify improvement options. Develop metrics that provide data for process management and indicators for future improvement opportunities. Collects data to identify cause problems. Measure performance against process requirements, aligning improvement projects to close performance shortfalls. Manage resources, including cross-functional members, to implement projects. Provide consultation on the use of re-engineering techniques to improve process performance and product quality. Deploy plans from conception through to close. Deliver presentations and training courses including measurement, analysis, improvement and control courses.

nMain Responsibilities:

• nTransition Processes and delivers highest level of service quality to our internal and external customers promptly.
• nReduce customer efforts and enhance productivity by process improvements.
• nImprove the process by using different CI and Lean methodologies.
• nEnsure the ecosystem for potential automation.
• nImprove process to facilitate all stakeholders.
• nEnhance competency level by a well planned approach.

nExperience and Education:

• nFull-time Bachelor's Degree mandatory.
• nMinimum 2-5 years of experience as Business Process Analyst.
• nExpertise with SAP CRM, ERP, ECC.
• nKnowledge in MS Office suite and other productivity applications.
• nAlternative positioning.
• nAnalytical and conceptual expertise.
• nAbility to work within guardrails.
• nDesired - CI & Lean Awareness.

nInformation Processing Capability (Factors of Complexity):

• nGuide the enhancement of measurement methodologies.
• nPlan, documentation, analysis and business requirement management techniques.
• nCreate the business requirement document.
• nAdministrative and reporting abilities.
• nDetermine which tasks/steps is best fit for Automation.
• nHave a business-oriented vision.
• nContribute to the company knowledge base and process improvements.
• nUnderstand how to communicate difficult/sensitive information thoughtfully.
• nQuality, on time delivery of agreed deliverables.
• nOwnership- Owns business and technical requirements.
• nNext issue avoidance.
• nCollaboration with team members and stakeholders.

nAccept Role Requirements:

• nWillingness for business travel.
• nFollow priorities and business need.
• nCapability of handling dynamic volume on real-time basis.
• nMaintain high team morale.
• nFlexibility for working in different time zone, following business requirement.

nMain Performance Metrics:

• nContinue globalisation of shared Services.
• nEnsure Process Transition is a low effort activity for our stakeholders process.
• nEnsuring Quality of transitioned/Sustaining existing processes.
• nReduce customer efforts and enhance productivity by process improvements.
• nImprove process by partnering with in stakeholders/country teams.
• nMeet function respective operating KPIs.
• nEnhance competency level in a planned manner Self Development.
• nBenefits:
• nThe ability to collaborate with, learn from colleagues in a complex, global organisation.
• nWe provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• nCorporate Social Responsibility opportunities,
• nSupport from our 24/7 employee assistance program.
• nWe are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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