Role purpose
The individual will lead a team that provides accurate and timely delivery of financial and operational information to the business, through systems and activities that establish optimal organisational performance.
Key Accountabilities and main responsibilities
Strategic Focus
Responsible for building a high performing team to ensure optimal service delivery.
Support the business in developing and delivering accurate and timely data.
Champion continuous improvement initiatives, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business.
Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service.
Operational Management
Deliver accurate data reconciliation.
Provision of end-to-end reconciliation of all data files processed with escalation of any issues identified.
Accurate reporting including ad-hoc analysis provided as required.
Provision of all reporting analysis is timely and accurate to relevant stakeholders.
Proactively improve systems, processes and data feeds to support the continuous improvement of reconciliation tasks and expansion of channels reconciled.
Manage escalations and enquiries from internal and external stakeholders with urgency.
People Leadership
Leading, motivating and developing a team of Business Performance.
Role model MUFG values & actively contribute to the Business Performance function and the broader RS team.
Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line MUFG's core values.
Actively develop team members to performance in role, set goals and develop clear plans to achieve their personal goals and overall business objectives.
Provide regular feedback, recognition, coaching and direction throughout the year to enhance performance and growth, and realign goals with changing business priorities.
Governance & Risk
Support the management and identification of risk through data insights.
Manage risk and compliance focused culture across the team.
100% compliance with own learning requirements.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
8 to 10 years of experience into Business Performance role.
Manage escalations and enquiries from all stakeholders with urgency.
Advanced Microsoft Office skills (Excel, PowerBI, SQL).
Experienced in high volume data streams and analysis thereof.
Previous experience in a supervisor, team leader or manager capacity in Business Performance.
Personal Attributes
Strong verbal and written communication skills.
Active leadership with the ability to motivate and engage staff and to create an environment that encourages innovation; develop people to meet their potential.
Highly organised with excellent time management skills ability and commitment to meet deadlines.
Ability to interpret policies and procedures.
Attention to detail and accuracy.
Excellent problem-solving skills.
Good stakeholder management.
Ability to work with routine requirements daily whilst maintaining a high level of accuracy.
Ability to work within given timeframes and deadlines both at an individual and team level.
Flexible and adaptive to change.
Highly numerate and computer literate.
MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
