Country:
India
Location:
Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, India
Role: Business Partners Data Analyst - Senior Associate
Location: Hyderabad, India
Full/ Part-time: Full-time
Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About The Role
Carrier is looking for a data management professional to join our team as MDM Operations Business Partners Data Analyst Level 1 Junior Level 1 Junior. The MDM Operations Business Partners Data Analyst Level 1 Junior will be part of the Carrier Business Services (CBS) Global Master Data Management (MDM) team and will be responsible for the timely master data maintenance with the Business Partners data domain. The role will support efficient and controlled MDM operations services for the Business Partners data domain delivering the highest Master Data quality level, first-time right, supporting efficient end-to-end business processes and allowing for decision making based on trusted data.
The role focuses on operational excellence, thriving for best-in-class Master Data quality. To achieve this, skills and experience in shared services and/or MDM services are needed. For the Business Partners data domain, he/she supports the delivery of agreed service levels, applying the mandatory controls & compliance rules.
He/She operates in a highly complex systems landscape and within a matrix organization. System complexity includes at least 100+ ERP instances, plus several other enterprise-level systems, supported by multiple service providers.
Key Responsibilities:
Being part of an enthusiastic and dynamic team, your responsibilities include:
- Responsible for executing activities done by the MDM Operations team within all capabilities provided, i.e. Master Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), process performance monitoring
- Maintaining Master Data following the data quality, controls and compliance rules and regulations
- Adhering to SLAs and report/escalate exceptions to Operations domain Lead
- Notifying the business users on the status of requests (e.g. rejected requests and reason)
- Conduct simple issue root cause analyses and IT touchpoint for system issues fixes
- Supporting MDM operations sample auditing and its reporting
- Keeping MDM Operations documentation up to date (e.g. SOP, training materials, )
- When applicable, responsible for data entry into information systems
- Responsible to respond to business for additional information on completeness and accuracy of master data requests, including process to follow and update on request status
- Good communication and teamwork within organizational boundaries
- Customer service mind-set with excellent customer service skills
- Ability to build working relationships and foster communication with internal customers across geographic boundaries
Requirements
- Bachelor level
- Minimum 1-2 years experience in a shared service centre
- Working experience supporting MDM operational processes
- Experience in interfacing with business operational customers and IT
- Experience in simple root cause analysis
- Experience in MDM application systems as key user (preferably SAP and SAP MDG)
- Experience in complex IT system environments as user preferred
- Experience with with multiple stakeholders, including external service providers
- Keeps deadlines and produces high quality output
- Manage dialogue with direct customers
- Good communicator
- Partner for issue management/escalation
- International mind-set sensible to cultural differences
Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is
The Carrier Way.
Join us and make a difference.
Apply Now!
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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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