Job Description
The members of our Project & Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in professional services both through client-facing delivery, as well as business transformation and innovation constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions.
An operations consultant helps an organization's management maintain and improve standard operating processes. They may deliver decision-making information, help increase business efficiency, reduce costs, and improve responsiveness to customers.
About The Role
- Responsible for supporting critical operational areas for professional services including, but not limited to, order processing, credits, time entry and billing, access requirements, quality assurance, reporting and governance.
- Produce, review and maintain operational documentation and communications.
- Participation as assigned team member to triage, route, respond or manage POM information channels at specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed.
- Assist with revenue management items specifically around month end research and resolution
- Some degree of creativity and willingness to provide feedback and make suggestions is expected.
- Active and timely entries to Operations conversations, tools, and resources.
- Strong oral and written communication skills.
- Participating in special projects and other duties as deemed necessary.
About You
- Strong understanding of professional services business including back-office processes and/or operations and technologies
- Technology expertise on multiple tools with a key ability to learn new technologies quickly
- Strong Excel skills
- Knowledge of O365 and Power Platforms
- Strong interpersonal and presentation skills
- Strong oral/written communication skills
- Proven track record of results from the application of process improvement
- Strong project management skills
- Proficient at developing specific goals and plans to prioritize, organize, and accomplish your work.
What's in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters caf networking.
- Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent, just and inclusive future At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
