Key Responsibilities :
- Address queries and concerns from customers and business partners in a timely manner, adhering to Turnaround Time standards for both response and resolution
- Provide support to the Sales and Distribution team in growth initiatives and projects by enabling the right platform configurations
- Provide support to the Finance team to monitor and close reconciliation with business partners
- Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners
- Troubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelines
- As part of the Business Operations team, learn the necessary skills to manage platform configurations across all our offerings
Essential Requirements :
- Must be a Graduate or above (B.E Preferred)
- Minimum 2+ years of experience into Business Operations Management
- Experience in managing a customer support helpline (e-mail or voice), communicating with customers on areas of concern, and managing customer expectations
- Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization
- Strong knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros
- Good communication skills are a must. Candidates must be able to write e-mails in clear and precise English
Note : This is purely an Off roll position and on a contract basis.
