- Experience: 1-3 years of experience in SaaS, HR tech, or Edtech operations.
- User-First Mindset: Energetic and driven by the challenge of solving complex problems with a focus on user satisfaction.
- Technical Proficiency: Skilled in corporate productivity tools (G-Suite, Asana, Notion, Airtable, etc.) and web presentation tools.
- Communication Skills: Excellent verbal and written communication skills. Organizational Skills: Strong organization, self-management, and problem-solving abilities.
- Process-Oriented: A mindset focused on processes with a strong ability to get things done.
- Adaptability: Ability to prioritize and thrive in a fast-paced environment.
- Language Proficiency: Fluency in Kannada, English, and Hindi. Proficiency in other South Indian languages is a plus.
Roles Responsibilities:
(Areas that will play to your strength and all the responsibilities we will trust you with)
- Process Analysis and Improvement: Evaluate current processes and implement changes to scale operations and enhance user experience.
- Standard Operating Procedures (SOPs): Draft and enforce SOPs for various processes, ensuring compliance and effective workflow implementation.
- Client Management: Handle 2-3 clients simultaneously, ensuring timely delivery of high-quality outputs.
- Cross-Functional Collaboration: Work closely with product, marketing, and operations teams to enhance product offerings and effectively communicate new features.
- Insight Documentation: Identify and document unique insights to support product scale-up and implementation.
- Vendor Management: Coordinate with external vendors, managing and escalating project issues and risks appropriately.
- Report Sharing: Prepare and share division-level reports with Divisional Heads.
- User Engagement: Conduct user check-ins, covering at least 10 users per week to gather feedback and ensure satisfaction.
What should you be comfortable with
- A dynamic environment with competing priorities.
- Working in a team with shared responsibilities.
- Independently coordinating with coworkers to accomplish goals.
- Being resourceful in new environments and scenarios.
- Problem-solving in high-pressure environments.
- Adapting your approach, being focused on the problem and not being stuck to one idea or way of solving a problem.
How to apply
Please make sure to include in your cover letter: a concise explanation of why you want to be part of the GBL Team, how your skills can support us in this role, and how this position can support you in achieving your career goals.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Perks of working with us:
There are plenty of benefits at GBL, here are some examples:
- Flexible leave policy: Time away from work can be extremely helpful for maintaining a healthy work/life balance. GBL encourages managers and leadership to set the example by taking time off when needed and ensuring their team members do the same. We dont have a strict limit on paid leaves, only suggested (extremely liberal) averages.
- Flexible working hours: We recognize that a better work-life balance can improve employee motivation, performance, and productivity, and reduce stress. The basis of our norms pertaining to this is a system of trust in each other and our common goals.
- Training and Development: GBL team members can set aside 10% of their work time / around 4 hours a week to improve their skills/knowledge on a subject that they think will help them perform their job better. There is a separate budget set out for this. We encourage all employees to focus both on technical and soft skills. We also facilitate employee mentorship programs.
- GBL Care Systems: As an organization, we are committed to ensuring the well-being of our team members and creating a thriving work environment- because that gives us, together, the best chance at achieving our shared mission and sparking joy at work. We do this by partnering with organizations such The Mindclan, Therapize among others for workshops and other wellbeing-related initiatives.
- Growth-oriented review policy: To foster collaboration, we have adopted regular 360 reviews and check-ins among team members. We see a managers role beyond what is expected from them by conventional management thinkers. Apart from delivering high-quality work, managers are responsible for the holistic development of their team members. This can be achieved through practices inspired by coaching philosophy.
