Business Operations Analyst BNK - Customer Operations

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20, 000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects

• Ensure that all projects are delivered on-time, within scope and within budget

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility

• Ensure resource availability and allocation

• Develop a detailed project plan to monitor and track progress

• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

• Measure performance using appropriate project management tools and techniques

• Report and escalate to management as needed

• Manage the relationship with the client and relevant stakeholders

• Perform risk management to minimize potential risks

• Establish and maintain relationships with third parties/vendors

• Create and maintain comprehensive project documentation

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

• Delegate project tasks based on junior staff members individual strengths, skill sets, and experience levels

• Track project performance, specifically to analyze the successful completion of short and long-term goals

• Meet budgetary objectives and make adjustments to project constraints based on financial analysis

• Develop comprehensive project plans to be shared with clients as well as other staff members

• Use and continually develop leadership skills

• Attend conferences and training as required to maintain proficiency

• Perform other related duties as assigned

• Develop spreadsheets, diagrams and process maps to document needs

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.