Business Manager

Flexiple is the only hiring solution you need to discover, evaluate and hire dream developers & designers. An invite-only talent network, handcrafted assessments & a Google-like search engine make it a must-have for every company. We've taken a complicated, draining task and transformed it into a simple, smart, and efficient system that businesses love. Our AI-powered search engine coupled with meticulously designed assessments ensure our client companies get the dream talent they're looking for.

With over 600,000 visitors each month and our robust talent network of a remarkable 100,000 professionals globally, we achieved $3 million in revenue in 2022 and are charting our path to make $10 million in 2025. We have had the pleasure of working with over 240+ clients, a testament to our growing footprint in the hiring ecosystem.

We are seeking a highly motivated Business Manager to join our team. This role is a critical bridge between sales and delivery teams, responsible for ensuring smooth transitions, meeting revenue targets, hitting service-level agreements (SLAs), and providing outstanding client management.

The ideal candidate will have strong analytical skills, a customer-centric mindset, and the ability to work collaboratively with various stakeholders from across India & the US.

• Process Management: Coordinate with the sales team to ensure a seamless transition of leads to the operations team, clarifying requirements and setting clear expectations.
• Revenue Management: Develop strategies to meet or exceed revenue goals by maximizing client satisfaction and identifying new opportunities for growth.
• Service-Level Agreements (SLAs): Work closely with the marketplace team to monitor and meet SLAs, implementing corrective actions when necessary to maintain high-quality standards.
• Client Management: Serve as a primary point of contact for clients from across India & the US, offering insights on budget allocation, suggesting process improvements, and resolving issues as they arise.
• Cross-Functional Collaboration: Collaborate with various departments, including sales, marketing, product, and customer service, to ensure alignment with company goals and seamless client experiences.
• Reporting and Analysis: Create regular reports on revenue, SLAs, and client satisfaction. Use data to identify trends and recommend improvements to senior management.

• Ability to maintain strong relationships with clients, providing guidance and solutions to meet their requirements.
• Experience in achieving revenue goals through effective client management, cross-functional collaboration, and data-driven strategies.
• Ability to identify and resolve operational issues, suggesting process improvements and implementing corrective actions when necessary.
• Proven track record of hitting SLAs while managing multiple tasks and projects, ensuring deadlines are met.
• Past experience with and ability to communicate effectively with different stakeholders, including clients, internal teams, and senior management.
• Capable of analyzing operational data to identify trends, troubleshoot issues, and make strategic recommendations. Proficiency with business tools and CRM software is required.
• Knowledge of the tech ecosystem and what different roles in tech look like.
• A team-oriented approach, valuing cooperation and collaboration across departments to achieve shared goals.
• Past experience in early stage startups.

• Onboarding and familiarization with the Flexiple's processes, products, and services.
• Meet with key stakeholders, including sales and marketplace teams, to understand the current workflow.

• Establish clear communication channels with marketplace managers.
• Begin overseeing the transition of roles we are working on from sales to delivery team.
• Identify any initial gaps or issues in meeting SLAs and develop a plan to address them.
• Pick up necessary understanding of tech concepts and product strategy that are needed for the industry.
• Implement strategies to reach revenue goals and monitor progress.

• Refine strategies to reach revenue goals and monitor progress.
• Establish a strong relationship with key clients, offering guidance on budget adjustments and other requirements.
• Review and refine processes to ensure SLA compliance and client satisfaction.
• Fine-tune your understanding of tech concepts and product strategy that are needed for the industry.

• Manage a robust pipeline and continue to meet & exceed targets.
• Build strong relationships with key clients and accounts you are working with.
• Make recommendations to the leadership based on client feedback and data analysis to enhance our product.
• Have a deep understanding of the tech and product ecosystem to hold nuanced conversations with clients.

• Receive a more-than-competitive salary plus benefits.
• A flat and transparent culture.
• Opportunity to work directly with the founders.
• Enjoy a culture with opportunities for growth and learning.