Job Description
Skills:
b2c sales, consultive selling, bds, communication, sales, Customer Onboarding,
Responsibilities
Sales:
Consultative selling by pitching product to customers both in offline event and via telesales
Building a long-term relationship with customers
Ability to think on the feet and understand the customer pulse and pitch accordingly
Ability to take rejections and not let it affect the pitch to the next customer
Resourceful: Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility
Not taking no for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade
Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure
Understand customer concerns and relay it back to the product team to improve the product & application process
Collections: Handle payment delays from customers through dialogue and persuasion
Requirements
Passionate about talking to and understanding customer needs
Fluent communication in English
Passionate about personal growth and making a difference
Benefits
Compensation: Negotiable based on candidate profile (fixed + incentives)
Opportunity to be part of the early-stage fintech startup and make an impact
High performers in this role will be given additional exposure
What are we looking for
Self-starter with a high sense of ownership Comfortable to work with minimal supervision
Hungry to learn and grow Passion to learn & be a better version of oneself; motivated to succeed
Bias for action Have the temperament to experiment and execute in uncertainty
Hustler Ability to generate resources to solve a problem
Intellectual honesty Always seeking and presenting truth irrespective of personal POV or beliefs
Mission-oriented Deeply care about delivering value and making an impact on customers lives
Key Details
Role: Customer Success Specialist
Location: Ahmedabad
Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)
Date of Joining: ASAP
About Jodo: Jodo (www.jodo.in) is a mission-oriented high-growth fintech startup building payment & lending products to simplify education payments. Jodos suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids education.
Jodo is backed by marquee VC investors Tiger Global, Elevation Capital and Matrix Partners to realize this mission. Jodo is started by three co-founders who have a pedigreed education (IIT/IIM) and professional background (Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).
