Business Development Representative

About Fundamento

Fundamento is an AI voice bot for enterprise contact centres. Purpose-built for enterprises, particularly in the financial services industry, Fundamento's AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and is working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost.

Our clients benefit from:

- Up to 60% cost reduction in just 12 months

- Unprecedented improvement in sales funnel optimization

- Remarkable decrease in AHT

- Unwavering focus on CSAT and CX

How

Our virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Our system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn.

Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle:

- Customer service

- Lead qualification

- Funnel management

- Collections

- Data Validation

Job Description

We are looking for a Business Development Representative to act as the primary driver of operations in sales. You will work directly under the Sales Head and act as a liaison between the Sales and Customer Successteams.

If you are motivated and results-driven, but also care deeply about the larger impact of your work in enabling growth for the company, we'd like to meet you.

What the role entails

• Proposal Creation: Actively preparing relevant sales collaterals like pitch decks, client presentations, demos and understanding the technology behind it and setting up meetings with the client.
• Funnel management & Lead Generation: Professional pitch to potential clients through networking, cold calling and emails. Planning the entire pipeline, processes, and managing sales MIS.
• Understanding Requirements: Identify client needs and suggest appropriate products/services including customisation.
• Active Follow up: With potential customers to stay on the top of funnel flow.
• Networking & Relationship Management: Build long term trusting relationships with clients
• Knowledge Transfer: Ensure smooth handover of clients from one stage to another especially during the involvement of multiple stakeholders.
• Stay up to date with the latest products, services and technologies.
• Business Operations and Reporting: Document processes, pitches, improvements, errors and report the results regularly.

Desired candidate profile

• Experience in B2B sales at least 2 years, preferably in SaaS based product companies or Fintech
• Fluent in spoken and written English & Hindi
• Audio editing basics
• High on ownership in taking new initiatives
• Multitasker, efficiently manages multiple priorities while delivering quality results
• Thrive in fast paced environment & excels in high-stress situations
• Ability to work independently and collaboratively in a team

Location: Delhi (work from office)