Job Title: Business Development Manager
Experience: 2+ years
Location: South Delhi, New Delhi
Job Type: Full-Time, In-Office
Pay Grade: Up to INR 40,000 in hand
Job Overview
We are looking for a Business Development Manager to lead the operational efficiency of our sales team. This role involves monitoring the quality of sales interactions, driving team performance, managing Learning and Development (L&D) initiatives, and overseeing employee performance to ensure alignment with business goals.
Key Responsibilities
- Monitor and assess team interactions, including call performance and customer pitches, to ensure alignment with business standards.
- Lead the sales operations, implementing Learning and Development (L&D) initiatives to boost product knowledge and sales efficiency.
- Ensure the team has a deep understanding of the company's online programs, delivering relevant training to improve customer engagement and close sales more effectively.
- Oversee Performance Improvement Plans (PIP) for employees with below-par performance, tracking progress and implementing strategies to bring improvements or take necessary actions.
- Analyse team performance metrics and optimize operational workflows to improve enrolment and re-registration processes.
- Provide actionable insights from audits to identify and implement improvements.
- Oversee enrolment, re-registration, and customer onboarding, reviving dead cases through proactive outreach.
Key Skills
- Strong knowledge of sales processes and customer engagement
- Leadership and training abilities
- Excellent communication and organizational skills
Desired Requirements
- Bachelor's degree in Business Administration, Operations, or a related field
- 2+ years of experience in sales, operations, team management, and business development
- Prior experience in the domestic online learning domain
- Leadership and team management
Skills: sales operations,learning and development,business development
