Join Our Team at PyjamaHR!
At PyjamaHR, we are dedicated to revolutionizing the recruitment process by offering the world's premier FREE applicant tracking system (ATS) and recruitment software. Our team boasts a collaborative environment that encourages mentorship, knowledge exchange, and continuous career growth in the tech industry. If you are passionate about making a significant impact, PyjamaHR is the place for you!
Key Responsibilities
- Take charge of establishing and nurturing relationships with both new and existing customers. This includes providing product training for new customers, managing on-boarding to ensure a smooth transition, driving adoption, ensuring retention, and elevating customer satisfaction levels.
- Formulate and enhance customer success strategies and best practices.
- Efficiently liaise with internal and external senior-level management to gain a comprehensive understanding of customer needs and concerns, maximize retention and growth, and share valuable insights.
- Maintain existing customer success metrics and data as per guidelines.
- Contribute crucial insights to the product team to enhance our evolving platform.
- Participate in initiatives beyond customer interactions to enhance the overall customer experience, spanning low-touch and high-touch activities.
- Proactively manage client relationships by conducting timely follow-ups and gathering regular feedback.
Required Skills
- Demonstrate exceptional verbal and written communication skills.
- Preferably possess experience with SaaS products.
- Preferably have experience working in a startup environment.
- Exhibit technical curiosity or experience, with a willingness to learn new skills.
- Showcase agility in adapting to evolving business requirements and a proclivity for rapid learning.
- Proven ability to educate and engage executive decision-makers while establishing and maintaining strong relationships.
Benefits/Perks
PyjamaHR offers a comprehensive benefits package, including competitive remuneration, equity options, complimentary meals and beverages, and weekly team social events!
Internship Stipend: 10,000-15,000/-
Salary Range: 4-6 LPA
Location: Bangalore (Koramangala 8th Block)
Skills: communication,start-up experience,customer success metrics,english,customer satisfaction,hindi,decision-making,problem solving,written communication,verbal communication,saas,saas products,b2b customer management,technical curiosity,relationship building
