Job Description
Job Title: Business Continuity and Disaster Recovery (BCDR) Specialist
Location: Bengaluru, India
Position Type: Full-time
Position Level: IC3 (Individual Contributor)
Travel Requirements: Minimal travel required
Who We Are
Xactly is a leader in Sales Performance Management Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform helps businesses improve go-to-market outcomes through increased collaboration, greater efficiencies, and connecting data from all critical functions of the revenue lifecycle on a single platform. Born in the cloud almost 20 years ago, Xactly provides customers with extensive experience in solving the most challenging problems customers of all sizes face, backed by almost 20 years of proprietary data and award-winning AI.
Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine's inaugural list of the 100 Best Workplaces for Millennials, and chosen as the Market Leader in Incentive Compensation by CRM magazine. We're building a culture of success and are looking for motivated professionals to join us!
THE TEAM
At Xactly, we pride ourselves on building diverse, inclusive teams that are laser-focused on customer success. As part of the Information Security team, you'll collaborate closely with cross-functional teams across the globe, including IT, Risk Management, Engineering, and Compliance, to maintain and enhance our security posture. Our Security, Risk, and Compliance professionals specialize in areas like Business Continuity, Risk Management, Privacy, and Application Security, forming a critical layer in protecting Xactly's global operations.
You will work with a passionate, highly skilled team and be given the autonomy to innovate and enhance our business continuity and disaster recovery framework. Our mission is to deliver robust, innovative solutions, and your contributions will help safeguard the availability and reliability of our services.
THE OPPORTUNITY
As a Business Continuity and Disaster Recovery (BCDR) Specialist, you will play a crucial role in developing, maintaining, and implementing Xactly's BCDR program. This position will focus on building, testing, and improving our business continuity plans and disaster recovery capabilities. You'll work with cross-functional teams to ensure that our critical functions are resilient and can withstand potential disruptions. In this role, you'll be responsible for conducting risk assessments, leading testing exercises, and driving the continuous improvement of our BCDR practices, making sure that Xactly can respond to and recover from potential disruptions quickly and effectively.
This is a hands-on role where you'll balance strategic planning with tactical execution, and collaborate with global teams to ensure a seamless response to potential crises. Reporting directly to the Director of Business Continuity and Disaster Recovery, this is a high-impact role in Xactly's growing security organization.
Responsibilities
- Business Continuity Planning (BCP) Development:
- Create, document, and update business continuity plans (BCPs) for critical business functions across Xactly's global operations.
- Work closely with department leaders to align BCPs with business objectives, regulatory requirements, and best practices.
- Disaster Recovery (DR) Strategy and Execution:
- Design, implement, and maintain disaster recovery strategies for our IT infrastructure and cloud-based services (e.g., AWS, Azure).
- Coordinate disaster recovery drills, testing scenarios, and post-mortem reviews to ensure effectiveness and readiness.
- Risk Assessment and Business Impact Analysis (BIA):
- Conduct regular risk assessments and business impact analyses to identify potential threats and vulnerabilities to Xactly's operations.
- Evaluate the financial, operational, and reputational impact of potential disruptions.
- Incident Response and Crisis Management:
- Serve as a key stakeholder in the development of incident response plans, ensuring that all critical functions are prepared for swift recovery.
- Lead crisis management exercises and tabletop simulations to train staff and assess our readiness.
- Regulatory Compliance and Audit Support:
- Ensure compliance with industry regulations and standards, including ISO 22301, SOC 2, and GDPR.
- Support internal and external audits by maintaining accurate documentation and reporting on BCDR initiatives.
- Continuous Improvement and Innovation:
- Stay current on trends and emerging technologies in business continuity and disaster recovery.
- Continuously refine and enhance Xactly's BCDR strategy based on lessons learned from testing, real incidents, and industry developments.
THE SKILL SET
- Minimum Qualifications:
- Bachelor's degree in Information Technology, Risk Management, or a related field.
- 5+ years of experience in business continuity, disaster recovery, risk management, or a related field.
- Strong knowledge of business continuity standards (e.g., ISO 22301, NIST) and disaster recovery best practices.
- Experience with cloud platforms (AWS, Azure) and virtualization technologies.
- Preferred Qualifications:
- Professional certifications such as Certified Business Continuity Professional (CBCP), ISO 22301 Lead Auditor/Implementer, or CISSP.
- Experience working within a SaaS or tech-driven environment.
- Ability to lead disaster recovery testing exercises and business continuity plan reviews.
- Soft Skills:
- Excellent communication and collaboration skills, with the ability to influence and coordinate across cross-functional teams.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach to work.
Benefits & Perks
- Paid Time Off (PTO)
- Comprehensive Health and Accidental Insurance Coverage
- Tuition Reimbursement
- XactlyFit Gym/Fitness Program Reimbursement
- Free snacks onsite(if you work in office)
- Generous Employee Referral Program
- Free Parking and Subsidized Bus Pass (a go-green initiative!)
- Wellness program
OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.
OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers.
Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
