Business Consultant

• Anaqua is seeking a highly motivated Custom Visual Reports (Sisense tool)/SSRS Reporting Business Consultant, with technical expertise, who is eager to help us build our support organization
• This is an exceptional opportunity for the right person to learn and grow with us
• You should be a team player with strong communication skills, experience in and commitment to providing customer support, and strong technical skills in the Microsoft platform including SQL Server, IIS, ASP.NET, and C#
• The position includes, but is not limited to, troubleshooting client issues involving Reports built using SSRS and Visual Reporting tool, involve in SQL scripting and development work as needed, troubleshooting remotely and possibly onsite at client locations, and providing clients with directions and assistance for their Report-related issues
• You should be able to troubleshoot issues, identify workarounds and solutions, as we'll as handle several tasks at a time

• Play a key role in the Product Development organization, working with clients to maintain their Anaqua Reports and Dashboards
• Manage the Reports escalation queue across the geography for a rapidly growing client base (approximately 300 clients globally)
• Interact with clients via (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues around the Reports (SQL Server 2019, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services, HyperView) as we'll as major third-party products and toolsets
• Manage the escalation queue and define the process around them to ensure a smooth operation across the teams and SLA s
• Work with internal stakeholder on Presentation and Story boards for Product Releases.

Presentation and Video Editing Skills:

• Proficient in creating engaging and visually appealing presentations using tools like Microsoft PowerPoint (PPT)/Video Editing Tool.
• Experienced in structuring content, incorporating graphics, and delivering effective presentations.
• Familiar with techniques for engaging audiences, storytelling, and using visual aids.
• Skilled in video editing software such as Camtasia/Creative Cloud/Adobe Pro.
• Able to edit and enhance video content, add transitions, captions, and effects.

• bachelors degree in Computer Science or related field
• 1-3 or more years of experience in a client-facing role within a software, or implementation services company
• Strong problem-solving skills
• Project Management skills
• Excellent verbal and written communication
• Motivated by a fast-paced, team environment
• Ability to multitask and work on multiple complex tasks
• Technical literacy and a quick study with new technologies
• SQL scripting with Microsoft SQL Server 2019 and above
• SSRS Reports and other Reporting tools
• Object Oriented Programming - Microsoft ASP.NET and C# preferred
• Web Server Administration and Configuration (Microsoft IIS 7 and/or 8)
• Proficient in Python, with knowledge of at least one Python web framework such as Django, Flask, etc
• Good understanding of server-side templating languages such as Jinja 2, Mako, etc
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS