Business Application Management

We are looking for a dedicated Business Application Manager to join our Business Application Management team in Group IT. This role is essential in providing application management and business support to users in TORM's offices globally. The successful candidate will handle user setup, documentation, escalation of support tickets, coordination with vendors for support, resolution of technical issues, and support change management activities, including documentation and user training.

About us

TORM is a leading, world-class shipowner where the goal is to be the Reference Company within the product tanker industry. Absolute reliability, high quality and safety are the cornerstones of the Company's success which we achieve through our renowned One TORM platform.

At TORM, inclusiveness and collaboration are at the core of our values. We work as a unified team in an informal but performance-oriented working environment.

Responsibilities

Application Management:

• Handle user setup, documentation, second level support, and escalation of support tickets to thirdparty vendors on a variety of business applications.
• Assist in analyzing and documenting user requirements.
• Support change management activities, including documentation and user training.
• Coordinate with vendors for support and resolution of technical issues.
• Maintain documentation and records related to business application management activities.
• Provide administrative support within the Business Application Management team.
• Act as a backup for colleagues within the Business Application Management team.
• Participate in general activities within the Business Application Management team.
• Perform controls of business applications as applicable.

Qualifications

Professional Education and Experience:

• Relevant education or certification in IT or related field.
• Practical work experience in administrative roles, preferably in IT or application management.
• Grounded technical understanding of IT applications.
• Proficiency in English for business communication with global teams.
• Knowledge and understanding of relevant IT service management processes.
• Experience in using ticketing systems for issue tracking and resolution.

Personal Skills:

• Proactive and detail-oriented working approach.
• Good organizational and multitasking skills.
• Ability to work effectively in a global team environment.

Compensation

We offer a competitive salary based on experience, along with a comprehensive benefits package including pension, health insurance, and flexible working hours. TORM fosters a positive work environment with various employee activities throughout the year, promoting inclusivity and team bonding.

At TORM, diversity and inclusion are not just values; they are integral to our success. We welcome applicants from all backgrounds to contribute their unique perspectives to our global team. Join us in shaping a diverse and inclusive future in the shipping industry.

Application

Please submit your application and CV ONLY via www.torm.com/careers/careers-ashore as soon as possible and no later than 20 June 2024.

Application evaluation and interviews will take place on an ongoing basis. Your application will be treated confidentially, and our reply will be sent to the e-mail address used for submission of your application.