Role Title: Business Analytics Advisor
ABOUT EVERNORTH:
Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don't, won't or can't. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
Position Summary:
The job profile for this position is Business Analytics Advisor, which is a Band 4 Senior Contributor Career Track Role. The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Analytics Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group.
Job Description & Responsibilities:
- Using SQL to write queries to answer questions and perform ETL tasks to create datasets.
- Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
- Communicating findings and coordinating with peers, leaders and business partners.
- Using Business Intelligence tools to create self-service reporting for business partners.
- Leading analytics-based projects and experiments.
- Conducting self-driven data exploration and documentation of tables, schemas, and tests.
- Using SQL to query data structures to help inform our business partners.
- Examining and interpreting the data to discover the weaknesses and identify the root causes
- Conducting hypothesis testing on business partners assumptions.
- Completing ad hoc requests for business partners data needs.
- Identifying and implementing automation to consolidate similar or repeated ad hoc requests.
- Understanding business needs to better inform reporting and analytics duties.
- Giving guidance on any recurring problems or issues
- Completing proposals in cooperation and conjunction with experts on the subject (SME).
- Refactoring reporting to enhance performance, provide deeper insight, and answer questions.
- Updating project documents as well as status reports.
Experience Required:
- 8-10 years of relevant analytics experience
Experience Desired:
- Experience as a Business Analytics Advisor is a plus.
- Expertise in health insurance contact center operations.
- Proficiency in Agile practices (Jira).
- Proficiency with Structured Query Language.
Education and Training Required:
Primary Skills:
- Experience with a scripting language (Python, Powershell, VBA).
- Experience with Big Data Platforms (Databricks, Hadoop, AWS).
- Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.)
Additional Skills:
- Excellent verbal, written and interpersonal communication skills a must.
- Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
- Analytical mind with outstanding ability to collect and analyze data.
