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Rocketlane

Business Analyst - Revenue Operations & Strategy

Early Applicant
  • 4 months ago
  • Be among the first 50 applicants

Job Description

About the Role

The revenue funnel at Rocketlane consists of 3 main functional teams -

  1. Marketing - Demand Generation team (all channels inbound), Events (trade shows, round tables & webinar) and Content
  2. Sales - Account Executives (AEs), Solution Engineers (SEs), Business Development Representatives (BDR) & Sales Development Representatives (SDR)
  3. Post sales - Professional Services (Onboarding & implementation), Product Support & Customer Success.

The RevOps teams sits between all functional teams and the leadership

Responsibilities

  • Performance Monitoring and Data Analysis:
  • Partner with Operations on goal setting, tracking and reporting
  • Regularly monitor performances of teams, projects and team members.
  • Coordinate with different functions on data, crunch numbers for internal stakeholders
  • Data Management & Dashboarding:
  • Create, design and publish different dashboards for different teams, stakeholders and executive
  • Maintain and update the dashboard on weekly, and a monthly basis
  • Business Analysis and Insights Generation:
  • Perform Ad Hoc analysis on data to derive actionable insights
  • Utilise past trends to forecast support tickets, upsell opportunities, churn and other metrics as required.
  • Craft compelling narratives that tie insights to business objectives.
  • Process Improvement & SOP Development:
  • Ideate and strategize with the RevOps & Post-Sales team to identify opportunities for improving existing processes.
  • Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organisation.
  • Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.

Qualifications

Functional -

  • 2+ year or more in reporting, dashboarding, business analysis or Operations role.
  • Strong analytical and quantitative skills.
  • Ability to synthesise data and extract key insights
  • Experience in the SaaS or related fields is a plus
  • Excellent communication skills for effective collaboration with cross-functional teams
  • Experience in performance monitoring and analysis

Technical -

  • Advanced knowledge of Excel. SQL is a plus
  • Working experience on Salesforce or Hubspot. Having a Salesforce Admin certification is an advantage.
  • Experience in building dashboards on Tableau (higher preference) or Power BI is a plus
  • Working knowledge of python is a plus

Personal Characteristics

  • Detail-oriented and organised, with exceptional prioritisation skills
  • Strong work ethic, passion, and creativity
  • The ability to work and thrive in a fast-paced, rapidly changing work environment
  • A roll up your sleeves and get things done attitude, coupled with the ability to consistently give/receive feedback.

Perks & Benefits

  • Great opportunity: Rocketlane genuinely cares about everyone we hire. You'll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.
  • Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.
  • Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
  • Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function.
  • Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.

How to apply -

Send your tailored cover letter or along with your CV to [Confidential Information].

Paced up process if you send an intro video with your experience and why you want to join Rocketlane.

Interview Process

HR Screening

Assignment (Data Analysis and dashboarding)

Round 1 - Technical Round

Round 2 - Functional/Analytical Round with RevOps

Evaluation of work experience, guesstimates, problem-solving skills, and completion of the assigned data analysis and dashboarding task.

Round 3 - Interview with the CEO

Round 4 - Cultural fit assessment

More Info

Industry:Other

Function:Sales Operations

Job Type:Permanent Job

Skills Required

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Date Posted: 11/07/2024

Job ID: 84130001

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