Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Key Responsibilities
Business Analyst
- Work under Lead Business Analyst in core and non-core system support, issue investigation, resolution, or escalation to technical team.
- Involved in delivery of key strategic transformation project and critical tactical solution.
- Provide technical solutions consultancy and advise in solution design and process flow.
- Develop relationships with the local business stakeholders and form a trusted first point of contact relationship.
- Perform Business Analyst functions to support regional integration projects. This role will involve delivery of business & functional requirement documentation, SIT / UAT Testing, Release Management of required software components.
- Define creative design solutions with a focus on process improvement through technology enhancements, efficient process design and automation capabilities.
- Present complex business and technical requirements and/or information that is appropriately tailored to the target audience.
- Perform Gap analysis and recommend technical solutions.
- Document Functional Requirements create functional specifications and prepare wireframes/flowcharts as needed.
- Identify, document, and manage development issues and risks through resolution.
- Oversee the development of the software as per the specifications and review that proper testing of the solution has taken place.
Vendor Technical Management
- Understand technical design and implementation of vendor's solution.
- Manage and maintain vendor technical documentations provided to PCLA
- Responsible as first line support for issue and technical issue escalation to vendor for support.
- Bridge between business user and vendor's Business Analyst/Project Manager to translate business needs/challenge into functional logic.
- Work with cross-functional stakeholders in various vendors engagement processes like Request for Proposal, Proposal technical evaluation, vendor recommendation base on technical standpoint, etc.
- Ensure that vendor deliver the right product fitting to requirements and scope.
Experience/Skill
Job Requirements:
- Bachelor's Degree in information system management, Computer Science
- and Business preferred.
- 2+ years with proven project management experience in Information Systems implementation or IT consultancy/Business Analysts.
- Experience working fast pace parallel agile project delivery.
- Experience in insurance policy administration system support, usage, configuration, and consultancy preferred.
- Experience in system reporting and advanced SQL Query preferred.
- Experience in application development, design, and delivery.
- Experience in life insurance business and IT solution delivery to the business.
- Experience in software development cycle business and functional documentation.
- Experience in conceptual and functional business process modeling.
- Experience in UI/UX design
- Knowledge/Skill:
- Ability to interact with business users in a professional manner.
- In-depth understanding of software development life cycle (SDLC), Waterfall and Agile (DevOps or Scrum).
- Being good at listening skills, teamwork and demonstrates intellectual curiosity.
- Good knowledge in software documentation, standard, and best practices.
- Ability to deliver technical jargons in layman terms.
- Understanding of life insurance business is preferable
- Understand in various OS Window Server, Linux, UNIX and VMware is preferable.
Core Competencies
- Problem solving
- Creative Thinking
- Strong passion in technology
- Effective communication
- Systems Thinking
Specific Job Competencies
- System/application design and architecture
- Technical research
- Quick learner in programming and technical domain
- Data structure design
- Experience with multiple coding languages
- Business domain knowledge
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
