Business Analyst

Experience Level: Experienced Hire

Categories:

• Engineering & Technology
  
  

Location(s):

• Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN
  
  

Business Systems Analyst - ServiceNow Service Integration

The Business Systems Analyst will be responsible for ensuring strategic alignment and ongoing process and delivery health to support and promote Moody's business and IT goals from the ServiceNow Platform and Team. The ideal candidate is a highly motivated, hands-on technology leader who will drive the architectural design and optimization spaces in coordination with the broader ServiceNow functional strategy. The immediate role requires knowledge of the business environment and underlying business data.

The candidate will work in an Agile development environment to support both enhancements to existing systems and new development. Additionally, they will work with stakeholders to understand, refine, document business and functional requirements. This individual will be responsible for detailed, high-quality documentation, use cases, business system concept documents, user stories and well-defined acceptance criteria which meets the needs of the various project stakeholders. The successful candidate will be a trusted advisor to senior leaders and key stakeholders across MCO with responsibilities including, but not limited to the following.

Role/Responsibilities:

• Design and delivery of the strategy for ServiceNow architectural stability.
• Management and improvement of focus area processes and procedures, ensuring alignment with ServiceNow recommendations for optimal configuration solutioning.
• Drive process standardization and automation throughout all areas with the use of industry best practices.
• Proactive identification of data, process, procedures, and functionality gaps in ServiceNow modules and tools.
• Periodic communication of system and process enhancements, training, and management updates.
• Provide day-to-day direction and enable troubleshooting of any fundamental system or process issue resolution/escalation for the squad.
• Incorporate user needs into stories & validate within each sprint or capable launch.
• Execution of periodic data certification campaigns and operating procedures to lead the Business Analyst Team such as SOP, Backlog Refinement, Go Live Readiness, training, etc.
• Develop data flow diagrams for reporting integrations that will support the technical design and build processes.
• Collaborate with project managers, technical leads and quality assurance leads to ensure effective cross-portfolio communication and issue management.
• Lead user acceptance testing by gathering test scenarios, triaging defects, and capturing sign-off from stakeholders and project leads.
• Collaborate with external consultants on technology initiatives throughout the duration of an implementation by reviewing and providing feedback on project artifacts, helping coordinate meetings with stakeholders and testing new functionality.
• Provide demonstrations of and documentation for new features in the system/reports.
• Actively participate in process improvement initiatives to enable operational efficiency.
• Support SOX audits and other control testing to ensure technology solutions adhere to data quality requirements and meet stakeholder reporting objectives.
• Strong collaboration with stakeholders including internal customers, stakeholders, Service Management Team, and vendors to understand challenges and gain consensus on improved system and operational solutions.
  
  

Required Skills and competencies:

• Business systems analysis experience required.
• Strong Excel, Visio, PowerPoint, and SQL skills, experience with Snowmirror and Power BI is a plus.
• Experience with JIRA or other issue and project tracking software applications.
• Strong reporting and quantitative analysis skills and the ability to translate analysis into actionable tasks.
• Strong organizational skills, attention to detail and the ability to manage multiple projects and team members with tight deadlines.
• Superior written, oral, communication and presentation skills - ability to prepare high quality reports and presentations for IT stakeholders, senior management, and customers.
• Ability to interpret business priorities and understand business needs to adequately coordinate and assist large teams in resolving complex business processes and technical issues.
• Excellent problem solver and independent thinker with the ability to create innovative solutions.
• Experience working in a global and/or heavily outsourced organization.
• Client focused, proactive and results oriented with ability to support clients across multiple locations.
• Must possess strong initiative and a get-it-done attitude.
• Proficient in process design and delivery of an ITIL aligned Service Management process.
• Knowledgeable of industry best practices and trends for ServiceNow platform's capabilities to interface with other complementary tools.
  
  

Qualifications:

• Minimum 4 years experience, 2 years as an ITIL process lead, or ServiceNow solutions architect.
• Bachelor of Arts or Science degree or equivalent experience required; IT or related technical field is highly preferred.
• ITIL v3 foundation practitioner level certification preferred.