We're seeking a Business Analyst for one of our clients who offers scalable finance solutions to NBFC/MFI. And provides a banking software suite to banks and financial institutions. It offers various solutions including loan origination and management systems, HR management systems, account management systems, credit underwriting solutions, and more. It also provides regulatory solutions such as data validation and reconciliation.
Job Type: Full-time
Experience: 3 to 9 years experience
Job description:
Business Growth:
- Client onboarding for purposes of offering unique products and world-class services that meet the client's specific financial needs.
- Robustly grow quality loan book and various incomes according to set targets.
- Growth of product holding per client to maximize the Company's share of clients wallets.
- Develop a healthy client base and business network which shall assure him or her of continuous business generation for both new and repeat business.
- Constantly engage clients to enlighten them on new products and services being offered by the Company.
- Identify opportunities and areas for growth within Nairobi County and its environs.
Customer Relationship Management:
- Delight clients by efficiently offering services, and responding to client queries and complaints within the Company's stipulated SLA and TAT.
- Offer appropriate financial solutions to client's business needs and challenges while taking care of the interests of the Company.
Business Support:
- Prepare and submit client reports to management as may be required from time to time.
- Sound understanding of the local market and sharing this information with colleagues.
- Work with other team members to source for new business
- Participate in organized customer forums for both feedback and training on the company's products and services.
Competencies and Skills:
- Financial statements analysis skills and the application of policies and principles for evaluation and management of the risk associated with lending.
- Excellent presentation skills including exceptional loan underwriting and product proposal development skills.
- Excellent communication and negotiating skills, articulate a sales proposition, interact effectively, able to converse with senior decision makers and key influencers with ease.
- Good knowledge of personal or SME/Retail market products and the processes underpinning them, knowledge of the documentation related to industry credit processes and credit delinquency cycles as well as debt collection processes.
- Ability to engage effectively, conduct community outreach and engage with small-scale traders, business owners and other market segments.
- Excellent Interpersonal and time management skills.
- Effective Planning and organization skills, attention to detail and high level of accuracy.
- Ability to work in a fast-paced environment.
- Outgoing and proactive in pursuit of credit deals with good knowledge of competitors
- Good knowledge of local competitors
Qualifications and Knowledge:
- Master's degree in business management, BCom, or a relevant field.
- At least 4-8 years experience in business development in the banking/microfinance sector
- Professional qualification in Marketing such as CIM is desirable
- Relevant training and qualification in lending process especially to SME/Retail by a reputable firm.
