Role purpose
As a Business Analyst, you will collaborate with project managers, business unit leaders, cross-functional team members, and senior leadership to document, agree upon, and deliver business and technical requirements throughout all project phases. You will support various project activities, prepare briefs for senior leadership, coordinate resources, and balance the workload within portfolio and squad teams.
Your role includes facilitating workshops, gathering feedback, adjusting requirements, and obtaining formal sign-offs. You will ensure high-quality documentation and adherence to project lifecycle standards, methodologies, and practices. Building strong relationship, working in collaborative environments, and navigating ambiguity are key to your success. Additionally, you will work with the portfolio manager to identify and implement improvements to support the portfolio, squads, and functional areas.
Key Accountabilities and main responsibilities
Strategic Focus
Help to define business problems via in-depth investigation and gathering of technical and non-technical information.
Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.
Apply creative thinking and work collaboratively with teams to solve business challenges.
Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects.
Create business level user acceptance criteria for each feature from baseline requirements.
Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables.
Operational Management
Gather, validate and document business requirements/use cases.
Analyse data to inform / validate opportunities and requirements.
Model business processes and identify opportunities for process improvements.
Assist with production of specifications that implement the behaviours described by the Project.
Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project.
Ensure that testing is appropriately documented, with evidence recorded.
Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements.
Developing, maintaining, and improving Analyst methodologies and processes.
Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through.
Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains.
Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use.
Make portfolio level recommendations pertaining to workplace continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises.
People Leadership
Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities.
Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing.
Driving the resolution of issues through engagement of peers and stakeholders across project and business functions
Hold self and team accountable for results with a strong focus on delivering value.
Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles.
Chair and facilitate a centre of excellence for the Analyst roles across the division.
Creatively work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements.
Governance & Risk
Identify issues, risks and benefits of existing and proposed solutions and outline business impacts.
Drive business improvements through visibility of ongoing quality issues and initiatives.
Review team working practices/procedures to identify opportunities to improve quality or productivity.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
Experience
Total experience of minimum 5 years with atleast 2 to 3 years of Business Analyst experience covering Business Requirements and Technical Requirements.
Well-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning).
Tertiary qualification in Information Technology or related Discipline is preferred in case of Technical Skillset.
Microsoft Certification is preferred in case of technical skillsets MCTS (Microsoft Certified Technology Specialist), MCIP (Microsoft Certified IT Professional).
Broad knowledge or exposure to financial services/ banking/ accounting applications.
Experience working with Windows server, including Active Directory and proper disk configurations.
Working knowledge of work management tools like JIRA, Confluence, etc.
Well conversant with Agile and waterfall methodologies.
Strong expertise in MS Visio Mandatory.
Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts.
Demonstrated experience in Technical Writing, Process mapping, Procedure documentation and improvement initiatives.
Personal Attributes
Excellent written and verbal communication skills.
Strong analytical and problem solving skills.
Strong facilitation and presentation skills.
Demonstrated ability to lead others either formally or informally to achieve outcomes.
Ability to work with both business and technical stakeholders at varying levels of seniority and experience.
Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines.
MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
