Business Analyst Lead
Bangalore, Karnataka, India
AXA XL is creating a new delivery model based on agile and a new vendor model to enable more efficient delivery of technology with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then will be rolled out to other capabilities within GT (Global Technology) and IDA (Innovation, Data & Analytics). As an experienced Senior Business Analyst within the Digital Factory, you will play a pivotal role in ensuring the successful delivery of digital solutions for our insurance workbench product. You will be responsible for driving business process digitalization and improvements along our Underwriting Customer Journey on a Salesforce platform. Applying scaled agile methodologies, design thinking principles, and BPMN (Business Process Model and Notation) techniques to maximize business value contribution. Your expertise in UX (User Experience) and CX (Customer Experience) will play a crucial role in enhancing the overall user journey and customer satisfaction.
DISCOVER your opportunity
What will your essential responsibilities include
- Collaborate with stakeholders, business users, and subject matter experts to gather detailed business requirements related to the P&C insurance workbench and related processes.
- Utilize your extensive knowledge of the Salesforce platform to design and optimize business processes, custom objects, workflows, and automation to meet business needs.
- Increase value contribution by using scaled agile methodologies such as SAFe (Scaled Agile Framework) to ensure efficient and effective delivery of demand within the customer journey.
- Apply design thinking principles to understand user needs, pain points, and preferences, and translate them into innovative and user-friendly solutions.
- Enhance user experience (UX) and customer experience (CX) through user-centric design, intuitive interfaces, and seamless interactions with the P&C insurance workbench.
- Create and maintain comprehensive BPMN models to document and communicate complex business processes, ensuring a clear understanding among stakeholders.
- Collaborate with business stakeholders and supporting functions to implement changes, ensuring smooth transitions and user adoption of new processes and tools.
- Prepare detailed functional specifications, user stories, process flows, and system documentation as required.
- Stay updated with industry trends, best practices, and emerging technologies, and apply them to continuously improve business processes and customer experiences.
You will report to the Head of digital factory delivery.
SHARE your talent
We're looking for someone who has these abilities and skills:
Required Skills And Abilities
- Bachelor's degree in business administration, Computer Science, or a related field. Advanced degrees are a plus.
- Proven experience as a Business Analyst in the P&C insurance industry, with a focus on Salesforce implementation and optimization.
- Outstanding knowledge of scaled agile methodologies, SAFe certification is desirable.
- Proficiency in using BPMN for process modelling and analysis.
- Extensive experience in UX and CX design, with a track record of delivering user-friendly solutions.
Desired Skills And Abilities
- Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.
- Analytical mindset with the ability to translate data into actionable insights.
- Problem-solving and critical-thinking abilities to tackle complex business challenges.
- Familiarity with business intelligence tools and data visualization is advantageous.
- Familiarity with agile tools and software, such as JIRA and Confluence.
FIND your future
AXA XL, the P&C and speciality risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines, and speciality.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We're committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Flexible Work Eligible
None
AXA XL is an Equal Opportunity Employer.
Location
IN-IN-Bangalore East
Job Field
Information Technology
Schedule
Full-time
Job Type
Standard
