- Assist in the ongoing testing and support of our core Evolution2 application
- Gather requirements definitions, progressing these through to written documents that form the basis of ongoing development requirements.
- Work with a wider team of Regional Experts to gather request details from end users.
- Liaison with offshore software suppliers on a day-to-day basis during the development and testing phase.
- Attending scheduled and ad-hoc progress meetings.
- Software release testing and documentation of results
- Prepare in advance for new releases and rollouts to anticipate customer inquiries.
- Prepare software release notes and update training materials as required.
- Carry out testing post deployment to confirm that applications are operational and all new code has been deployed to plan
- Reporting
- Provision of ad-hoc reports using pre-defined SQL queries
- Develop amended or new reports as required by the business
- Support & Training
- Act as a Level 3 support function and escalate issues to 3rd party support when appropriate via defined escalations procedures.
- Will support end users via telephone and e-mail in a courteous manner and perform initial application support.
- Will be required to work on other ad-hoc projects as and when required.
- Will be required to work weekends, on an ad-hoc monthly basis, to cover support for server maintenance and patching as well as code releases
QUALIFICATIONS/EXPERIENCE
- Essential
- Some experience of working in an IT development environment and understanding of full project life cycle including analysis, requirement definition, testing, delivery and support.
- Desirable
- Experience of working with external software developers in a Rapid Application Development environment as well as off shore teams
- Experience of Microsoft SQL environments and be able to produce data extracts and on demand reporting
- Ideal but not essential
- Knowledge of Inspection and Auditing business, time recording systems, accounting systems, Customer Relationship Management and Business Intelligence applications.
- Knowledge of .NET, Infragistics, HP QC.
- Knowledge of the Oil and Gas sector.
COMPETENCIES
- Ability to work on own initiative as well as part of a small development and support team.
- Self-motivated, good organisational and planning skills, detail oriented. A team player, able to work with peers on tasks and projects
- High level of numeracy and ability to communicate in English effectively both verbally and in writing as well as able to produce clear and concise documentation
- The desire to stay up to date with technology changes.
- Methodical in approach and good communication skills with ability to read, analyse, and interpret technical and business documentation.
- Flexible approach to working hours and travel and cultural awareness.
