Business Analyst

Job Title: Business Analyst Crew Transport Management (Airline IT Project)

Location: Hybrid / Gurugram

Type: Full-Time

Job Overview:

We are seeking an experienced Business Analyst to join our team and lead the development of a Crew Transport Management solution for our airline client. This role is critical in ensuring the effective coordination and optimization of crew transport operations. The ideal candidate will have a deep understanding of airline operations, crew management, and transportation logistics, paired with strong IT and project management experience.

Key Responsibilities:

- Requirement Gathering: Work closely with stakeholders (Operations, IT, Crew Scheduling, and Transport teams) to gather and document detailed business requirements for the crew transport management system.

- Process Analysis: Analyze and map existing processes related to crew transportation, identifying gaps, inefficiencies, and areas for improvement.

- Solution Design: Collaborate with technical teams to define and design IT solutions that streamline crew transport scheduling, tracking, and reporting.

- Stakeholder Management: Facilitate communication between business and technical stakeholders, ensuring alignment of expectations and delivering solutions that meet operational needs.

- Data Analysis & Reporting: Analyze data to identify trends, inefficiencies, and performance metrics for crew transportation. Provide regular reporting to support data-driven decisions.

- Testing & Validation: Assist in the development of test cases and participate in user acceptance testing (UAT) to ensure system functionality meets business requirements.

- Change Management: Support the roll-out of new transport management systems, including training, documentation, and user adoption strategies.

- Project Coordination: Work closely with the project management team to ensure timelines, budgets, and deliverables are met according to the project plan.

Key Skills & Competencies:

- Airline Industry Experience: Strong understanding of airline operations, specifically crew scheduling, transport logistics, and regulatory compliance.

- Business Analysis: Proven ability to gather, document, and analyze business requirements and processes.

- Technical Aptitude: Familiarity with airline transport management systems, IT integration, and system development life cycle (SDLC).

- Communication & Collaboration: Excellent verbal and written communication skills; ability to work with diverse teams and convey technical information to non-technical stakeholders.

- Problem-Solving: Ability to identify root causes of issues and develop innovative solutions to complex business challenges.

- Project Management: Basic knowledge of project management methodologies, with experience in delivering IT solutions on time and within scope.

Qualifications:

- Bachelor's degree in Business Administration, IT, or related field.

- 5-7 years of experience as a Business Analyst, preferably within the airline or transport industry.

- Experience with crew management, transport logistics, or related airline operations systems is a plus.

- Proficiency in process mapping and business analysis tools (e.g., MS Visio, JIRA).

- Knowledge of data analysis tools and methodologies.

- Certification in Business Analysis is preferred but not required.

About us:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer's business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience

Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.