Job Opportunity: Glowing Bud Pvt Ltd is seeking a skilled Business Analyst to join their Customer Success team. This role involves analyzing customer data, identifying trends, and using insights to enhance customer satisfaction and drive business growth.
Key Responsibilities
- Conduct detailed analysis of customer data to identify patterns, trends, and opportunities for improvement.
- Work collaboratively with the Customer Success team to devise strategies for enhancing customer satisfaction and retention.
- Design, maintain, and update reports and dashboards to monitor key performance indicators (KPIs) and other critical customer success metrics.
- Regularly review customer feedback, translating it into actionable strategies to resolve any issues promptly.
- Engage with cross-functional teams such as Sales, Marketing, and Product Development to ensure a seamless customer experience.
- Support the enhancement and implementation of customer success protocols and best practices.
- Provide robust analytical support for projects and initiatives aimed at bolstering customer success.
Qualifications
- A Bachelors degree in Business, Analytics, or a related field.
- Minimum of 4 years experience in a Business Analyst or similar role, preferably in a customer success or service setting.
- Exceptional analytical abilities with a track record of effectively handling large datasets.
- Outstanding communication and interpersonal skills to effectively articulate findings and strategies to stakeholders.
- Self-starter with the ability to work independently and collaboratively in a fast-paced environment.
- Excellent problem-solving skills and meticulous attention to detail.
If you are passionate about using your analytical skills to impact customer satisfaction and business success, this role is perfect for you. Join the team at Glowing Bud Pvt Ltd and make a difference!
Skills: customer experience,interpersonal skills,analytical skills,communication skills,customer satisfaction,business analysis,problem-solving skills
