Bungalow Supervisor

Processes

.Maintains the Log Books and effectively follows up the system to check the daily arrival list and monitors all VIP movement.

.Ensures all standards are met for arrival and departure experience.

.Monitors adherence to all policies and procedures to reduce bad debts and rebates.

.Prepares reports on Occupancy, Average rates, Reservations and allocates rooms for guest arrivals as per preferences.

. Coordinate with the concerned anchor hotel General Managers/Cluster Manager with respect to staffing process, ensuring timely compliance to work processes like performance management, employee engagement and training and development.

. Ensure Statutory Compliances.

.Conducts regular staff meetings to ensure an effective two-way communication process is followed.

.Inspects all Guest rooms & Public areas regularly to note and immediately rectify operational flaws if any.

.Ensures the upkeep, cleanliness and appearance of thebunglow is maintained at all time according to the brand standards.

.Plans the cleaning schedule for the guest rooms and public area.

.Plans and schedules the pest control functions, horticulture activities and laundry function in the hotel and reviews the performance of outsourced vendors.

.Performs shift-wise opening and closing duties and update the necessary records pertaining to F&B

. Daily Setup and upkeep of Dining Room areas & other F&b facility areas

. Upkeep of Kitchen facility and maintaning minimum stock of daily requirements

. Ensure safety and security measures at the Bungalow at adhered to. Regular Safety walks to be held and issues highlighted.

Customer

.Implementation of Standards and SOPs for each bungalow.

. Suggest & recommended to GM - ama unique local guest experiences for each of the bungalow.

.Ensure compliance and enactment of the AMA customer value propositions at all bungalows.

.Refers to guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms.

.Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments.

.Maintains regular contact with corporate and individual guests, and builds strong relationships with them.

.Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes.

People

. Assign buddies to new team members and monitor the progress of departmental induction.

.Conducts the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

.Conducts departmental and individual training, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in the certification of team members in key skills. Ensures that he/she and direct report managers attend appropriate core training classes

.Demonstrates a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.

.Prepares the department duty rosters and approves them in consultation of the Head of Department.

. Grievances of staff to be addressed and highlighted to GM - ama