JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves
You will be the Site Manager's trusted right hand on all facilities-related activities. You'll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.
Sound like you To apply you need to be:
Key aspects:
Monitoring of Housekeeping related activities
Ensure the tickets are closed is consistent and in line with requests received from the user.
Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
Build relationships by engaging clients in genuine, personable conversations.
Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
Arrangement of all consumables and supplies for Client / any visits
Preparing the Daily/Weekly and Monthly reports
Interacting with the service & supply vendors.
Undertake daily facility rounds and find out snags and raising and followup for the closure with M&E Team and update the closure reports.
Effectively manage service provider teams to ensure an on time deliverable system.
Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.
Client/Stakeholder Management
o Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
o Build and develop effective client / stakeholder relationships across multiple levels of the organization
o Proactively understand the customers/ employees needs and act on them before being requested
o Maintain high standards of housekeeping of facility
o Improvements in the office aesthetics and operations as per need
o Handling billing and invoicing
o Adherence to the monthly forecast
o All invoices received from our vendors will also be on your watchensuring that they are checked, verified and authenticated based on regulatory standards
o Work on getting quotations as per site need
o Sharing indents for monthly material supply
o Zero stock out of situation
o Collecting all documents from the vendor for compliance audit
o Developing interesting & fun user engagement activities
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
