- We are seeking a skilled and experienced Building Manager to oversee the efficient management and operation of major retail client facilities. As a Building Manager, person will be responsible for ensuring seamless daily operations, supervising maintenance tasks, managing staff, and maintaining excellent client relationships. Primary objective will be to uphold our commitment to delivering top-notch services, meeting client expectations, and optimizing the overall operational performance of the facilities under BM management.
Job Description
- Oversee the day-to-day operations of multiple client facilities, ensuring they operate smoothly and efficiently.
- Implement and maintain best practices in facilities management, including preventive maintenance, safety protocols, and emergency response procedures.
- Coordinate with Facilities staff/Building Managers to ensure timely and effective resolution of facilities related issues.
- Client Relationship Management :
- Serve as the main point of contact for client, cultivating strong professional relationships and addressing their operation related needs.
- Regularly liaise with clients to understand their requirements, gather feedback, and proactively address concerns to ensure client satisfaction.
- Staff Supervision and Training :
- Lead and mentor a team of Facilities management professionals.
- Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for staff development and training.
- Budget and collection Management :
- Develop and manage Head- operation budgets, ensuring cost-effective practices and optimal resource allocation.
- Identify areas for cost savings while maintaining service quality and compliance with industry standards.
- Ensure monthly billing is completed for respective sites and keep a track of client payment and collections.
- Compliance and Safety:
- Ensure facilities comply with all relevant regulations, safety standards, and industry guidelines.
- Conduct routine inspections to assess Head- conditions, identify potential hazards, and implement corrective actions.
- Collaborate with external service providers and vendors, ensuring their performance aligns with agreed-upon service level agreements.
- Evaluate vendor contracts and negotiate terms to secure favourable agreements for the company and clients.
- Technical Expert :
- Must have strong technical trouble shooting skills of operation of DG/LT/HT supply, HVAC, Water & Sewage treatment plants and building maintenance related task. He/she should be aware about the technical challenges in operations of high footfall retail operations.
Education & Other Requirement
- B Tech- Electrical/ Mechanical. Relevant certifications or any related additional qualifications.
Total experience of 20- 25yrs. & proven experience 8- 10 years as a Building Manager/ KAM or similar role, managing big facilities 10 million sq. ft. above and must have experience in retail/ Mall Operations.
Experience as internal/ external ISO/ BSC or same level safety & process audit.
Strong leadership and team management skills, with the ability to motivate and inspire staff to achieve collective goals.
In-depth knowledge of Property management best practices, industry standards, and safety regulations.
Excellent communication and interpersonal skills to foster positive client relationships and effectively collaborate with internal teams.
Analytical mindset with the ability to identify areas for improvement, implement strategies, and assess the impact of changes.
Proficiency in using Head- management software and computer applications.
