Serve as the primary point of contact for assigned clients, understanding their business objectives, challenges, and requirements.
Develop and maintain relationships with clients, acting as a trusted advisor and strategic partner in the delivery of brand services.
Collaborate with internal teams, including creative, marketing, and production, to develop and execute brand strategies, campaigns, and initiatives.
Lead client meetings, presentations, and workshops to gather requirements, present proposals, and discuss project progress.
Manage client expectations, timelines, and budgets, ensuring deliverables are completed on time and within scope.
Provide regular updates and reports to clients and internal stakeholders on project status, performance metrics, and recommendations for improvement.
Identify upsell and cross-sell opportunities within existing client accounts, working closely with sales and account management teams to maximize revenue.
Stay informed about industry trends, competitor activities, and best practices in brand services, providing insights and recommendations to clients and internal teams.
Act as a liaison between clients and internal teams, ensuring clear communication and alignment on project objectives and deliverables.
Requirements:
Bachelor's degree in Marketing, Communications, Business, or related field.
Proven experience in client management or account management roles, preferably in a branding or marketing agency.
Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal teams.
Excellent project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines.
Creative thinking and problem-solving abilities, with a focus on delivering innovative and impactful brand solutions.
Ability to work collaboratively in a fast-paced and dynamic environment, with a passion for delivering exceptional client service.
Skills:
Client Management: Building and maintaining relationships with clients, understanding their needs and objectives.
Project Management: Planning, executing, and managing brand projects from concept to delivery.
Communication: Clear and effective communication with clients and internal teams, both written and verbal.
Strategic Thinking: Developing and implementing brand strategies and campaigns to achieve business objectives.
Collaboration: Working collaboratively with cross-functional teams to deliver integrated brand solutions.
Preferred:
Experience in branding, marketing, or advertising agency environment.
Knowledge of branding principles, marketing trends, and industry best practices.
