Brand Executive

About Cog Culture: We are a full-service marketing communications agency with a decade-long experience in transforming ideas into impactful brand narratives. With a dynamic team of over 100 skilled professionals, we have excelled across diverse sectors, earning recognition as the No.1 Independent Integrated Agency at the Goafest Creative Abby Awards and as the Design Agency of the Year 2023. Internationally, our achievements include winning Gold in Brand Design Identity and Live Events at the Golden Award of Montreux 2023. On the digital front, our B2B Fintech Campaign has been honored with the Brand Equity Digiplus Award, Afaqs Digies Digital Awards, and E4m Prime Time Awards. Our commitment lies in crafting compelling stories through creativity, innovation, and strategic thinking.

Role Name: Brand Executive

Summary: As Brand Executive, you will be responsible for managing client relationships, understanding their needs, and ensuring client satisfaction. Your day-to-day tasks will include communicating with clients, coordinating projects, addressing client inquiries, and identifying new business opportunities.

Responsibilities:

• Customer-centric: Must seek, process and execute client requests and product orders.
• Go to Person - Must have all answers to queries regarding products/ services, and processes and if required direct them to the account manager.
• Pro at Functionality: Must assist clients in using the products and services and keep them updated about new features launched.
• Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services
• Maintain trackers, and reports for client interaction, product/ service usage, etc.
• Collect feedback and resolve client complaints.

Qualifications:

• Proven work experience as an Account Executive, Account Manager, or in a similar client-servicing role
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain positive client relationships
• Strong organizational and time management skills
• Ability to work well in a team and collaborate effectively with cross-functional teams
• Experience in the advertising or creative industry is a plus