About This Role
The ghd Brand Ambassador is responsible for driving the day-to-day running of the ghd counter by driving the sales of products and services and to developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are maintained at all times to the highest level and that professionalism, honesty, customer and brand enthusiasm with personal presentation being maintained at all times.
Job Role And Responsibilities
- Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest of standard and aligned to the marketing vision.
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
- Prepare and submit timely, accurate and complete reporting as requested by ghd management.
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
- Develop a store social media presence through ghd owned platforms.
- Attend all regional and company wide training, conferences and conference calls
- Ensure full compliance regarding till operation, refunds, and cash control, complying to host store regulations and rules.
- Promote a positive work environment by maintaining a respectful workplace and following ghd and store procedures.
Requirements
- Right to work in the location advertised.
- Ability to travel when required.
Essential
- Customer centric and relentless about exceeding expectations.
- Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company.
- Demonstrate ownership and accountability.
- Resilience and dynamic to the nature of changing trends, market and business needs.
- Entrepreneurial mindset and enthusiastic about their career.
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team.
- Supporting with on-boarding of future team members.
Desirable
- Excel proficient.
- Experience in Premium Retail/Beauty Halls.
- Customer service experience.
VALUES
We at ghd are proudly committed to our Company Values, and aim to attract and retain employees who live our Values.
- Collaborative We work together to create the extraordinary
- Creative We foster creativity & excellence to create value for our brands and business
- Courageous - We are agile, entrepreneurial & we own our future
- Connected - We stay connected and ensure we are always consumer first
- Committed - We are responsible for our impact on other & the planet
