The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company.
Roles & Responsibilities:
- Team Management -- Team leaders oversee other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities.
- Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members.
- Goal Setting and Achievement: -- team leader would also oversee setting goals for others to achieve and therefore, he must be an achiever too.
- Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Education Qualification:
Graduation: Any Graduation
Experience: 2-5 years of relevant experience.
