Branch Relationship Manager -RL-Emerging Market (RL-EM)-Relationship Management

Branch Relationship Manager - BRANCH BANKING - Branch Banking

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JOB DESCRIPTION

Branch Relationship Manager

• Sales of Complete Product Basket (viz. Banks and Investment Products, Cross-Sell Asset Products etc.)

• Handle Customer Service Requirements like Account Opening, DMAT Account Opening, Grievances, Liability Product Selling, and Liability on product features, Cheque Book Insurance.

• Speed and Efficiency of Service Given.

• Going beyond the Professional need of the Customer by providing other Products. Enhancement of Customer Value.

• Back-up to Relationship Managers holding HNI Relationship(s).

• Customer Acquisition through Referrals.

Job Requirements:

• Equal blend of Service and Sales orientation. In absence of Equality, prefer Sales Orientation as a Skew.
• Thorough understanding of Banking.
• Customer Retention.
• Cost Efficiency through Process.