Branch / Regional Manager

Operational:

• Co-ordinate activities of all Asst manager Ops / CREs for effective delivery of service.

• Assess and approve manpower plans and ensure it is within the said budget

• Overlook work schedules and plans to see whether they are in line with customer expectations and the company s agreed terms.

• Handle client problems at all levels and ensure that solutions are found without recurrence in problems.

• Represent senior members of the organisation ie, Directors for all operational issues.

• Ensure that numbers are maintained at all sites by initiating recruitments, and employing strategies that promote retention among trained staff.

• Co-ordinate and assess training activities and monitor results

• Plan for the growth of individual employees with valid performance data.

• Conduct quality assurance programmes from time to time.
  Enable junior staff to perform their duties by training counselling and guidance.

• Monitor the reward and recognition programmes of the company

• Liaison with clients for new business , grievance redressal, complaints and suggestions etc.

• In case of a start up property ensure the systems are implemented from project phase to operational phase by taking complete charge and responsibility.

Administrative:

• Report the events and development along with contribution and value addition to management on a weekly basis

• Recruit AMO/executives/ supervisors with help of HR

• Focus on long term objectives of the organisation and put in efforts to achieve them in small installments

• Ensure proper administration of branch in terms of office infrastructure, and assets, staff attendance, leave, joining, exit etc.

• Ensure all statutory compliances are met through the support staff.

• Regular appraisals for down line staff will need to be done

• Ensure monthly MIS is submitted as per the required timelines

Accounts/Finance:

• Ensure Operations in branch are within approved operational budget and ensure profitable operations in branch as a profit centre.

• Budget for equipment, manpower and materials and prepare quotations.

• Timely billing of all sites and follow up for collection through the support executive/ops team.

Business:

• Work in close liaison with CEO/MD to ensure company s growth targets are achieved for the FY.

• Work both independently and along with the team on identifying new opportunities in the existing sectors and also new and emerging areas

• Meet new / prospective clients on a regular basis to develop business and also understand emerging business models, competitors, pricing methods etc.